Service Manager

Job Summary

We are seeking a dynamic and proactive Service Manager to lead our mechanical service operations with enthusiasm and expertise. In this role, you will oversee daily service activities, coordinate technicians, ensure exceptional customer experiences, and support the growth of our business through reliable service and preventative maintenance solutions. Your mechanical knowledge, leadership skills, and understanding of HVAC and refrigeration systems will be essential in maintaining high standards of service quality, safety, and operational efficiency. Join our team to strengthen customer relationships, support our technicians, and contribute to the continued success of Grand Mechanical Solutions Inc.

Responsibilities

• Manage the daily operations of the service department, ensuring efficient scheduling, workflow coordination, and timely completion of service calls, repairs, and maintenance.
• Lead, motivate, and support a team of service technicians to deliver high-quality workmanship and professional customer service.
• Coordinate customer requests, service appointments, equipment repairs, installations, and preventative maintenance programs.
• Communicate with customers regarding service needs, repair options, estimates, and recommended maintenance.
• Identify opportunities to recommend additional repairs, equipment upgrades, and preventative maintenance services based on customer needs.
• Oversee service documentation, work orders, estimates, invoices, and payment records.
• Monitor job progress, technician productivity, service quality, and customer satisfaction.
• Coordinate with parts suppliers and internal staff to ensure the timely availability of equipment, tools, and materials.
• Ensure compliance with applicable safety procedures, company policies, and relevant industry standards.
• Collaborate with management to improve service processes, maintain customer relationships, and support business growth.

Requirements

• Previous experience in service management, ideally within HVAC, mechanical contracting, refrigeration, or a related technical service industry.
• Strong mechanical knowledge and the ability to understand HVAC equipment, heating and cooling systems, and repair and maintenance processes.
• Proven ability to lead a team, coordinate schedules, and manage multiple service requests in a fast-paced environment.
• Excellent communication and customer service skills, with the ability to explain technical issues and service recommendations clearly.
• Experience preparing estimates, reviewing work orders, managing invoices, and maintaining accurate service records.
• Knowledge of parts inventory, equipment procurement, and service scheduling.
• Strong organizational, problem-solving, and decision-making skills.
• Commitment to workplace safety, service quality, and customer satisfaction.
• HVAC, refrigeration, or gas technician certifications are an asset, depending on the scope of responsibilities.

Join Our Team

At Grand Mechanical Solutions Inc., the Service Manager plays an important role in delivering dependable mechanical services and building lasting customer relationships. If you are a strong leader with mechanical knowledge and a commitment to service excellence, we invite you to contribute to our team and help us maintain efficient, high-quality service operations.

Pay: From $91,530.92 per year

Benefits:

• Dental care
• Extended health care
• Flexible schedule

Work Location: In person