Service Manager

Company Overview

Haddad Plumbing and Heating Inc. has Been in Business for 25 Years Servicing New Jersey, New York City, and Westchester County in Mid-Rise and High-Rise buildings with Exceptional Work and a Proven Track Record. This is a Terrific Opportunity for a Well Organized and Outgoing Individual to have a Great Career in a Great Industry.

Summary The Service Manager is responsible for managing the day-to-day sales, budget, operations and customer service experience for the company’s technician team.

Essential Functions

• Achieve service department sales and profitability goals
• Respond to operational, employee, and customer issues promptly and efficiently
• Review and process all invoices accurately and timely
• Develop and manage service inventory policies, levels, and pricing to meet company goals for vehicles and warehouses
• Manage seasonal fluctuations by promoting and scheduling routine maintenance
• Propose, maintain, and administer the service technician commission plan
• Conduct periodic ride-alongs to ensure adherence to procedures and techniques and maximize customer service
• Lead and coach team members, providing necessary training, knowledge, and information for peak performance, continuous improvement, and a positive work environment aligned with company objectives
• Coordinate tactical and technical training for technician and employee development
• Adjust manpower allocation daily based on customer demand and the approved schedule
• Address customer complaints and satisfaction issues promptly
• Inspect trucks and enforce dress code compliance
• Visit job sites to gather information for proposal preparation according to company guidelines
• Perform other duties as assigned by upper management

Qualifications:

• Bachelor's degree or a high school diploma with 10+ years of experience
• 5+ years of experience in the HVAC/Plumbing industry
• 3+ years of management experience
• Proficiency in Microsoft Office
• Strong verbal and written communication skills
• Valid driver's license with a clean driving record (must provide current abstract)