Service Manager

SERVICE MANAGER — RESIDENTIAL PEST CONTROL

Cool Pest is building a premium residential pest-control company with the ambition to become an East Coast powerhouse. We are seeking two experienced Service Managers to lead frontline technician teams, raise service quality, and help build a people-first, accountable field organization.

THE ROLE

Service Managers are frontline field leaders who coach, inspect, and support assigned technicians. As the company grows, each manager’s team is expected to scale toward approximately 8–12 technicians; actual team size and timing will depend on business growth. This role reports to Dan Seymour, Chief Operations Officer, and works closely with the Call Center Manager.

WHAT YOU WILL DO

• Coach, develop, and hold technicians accountable through regular ride-alongs, field observation, service-note/photo review, and timely feedback.

• Monitor service quality, callbacks, customer retention, route productivity, attendance, and documentation; identify issues early and drive practical corrective action.

• Support complex services, customer recovery, field training, and onboarding while staying within assigned credentials and work authority.

• Reinforce company field SOPs, safety practices, PPE, label/SDS, credential, incident-reporting, vehicle-readiness, and inventory controls; report gaps and recommend improvements.

• Coordinate daily with the Call Center Manager on routing, capacity, service commitments, and customer issues.

• Escalate staffing, compliance, safety, vehicle, and customer risks promptly to the Chief Operations Officer.

Dan Seymour, Chief Operations Officer, will lead company-wide field SOP development, inventory systems and control, and fleet management during the launch phase. Service Managers will implement and reinforce those standards with their teams.

WHAT WE NEED

• Current or recent leadership experience supervising residential pest-control technicians, with evidence of coaching and improving field performance.

• Strong inspection-first service judgment, customer communication, documentation habits, and calm problem solving.

• Ability to use performance data and field observation to improve retention, quality, callback rates, and technician development.

• Relevant DC or Maryland credentials preferred; exact credential and work authority will be verified before regulated field assignments.

• Ability to meet job-related driving, screening, physical, and schedule requirements.

COMPENSATION AND BENEFITS

• Base pay starts at $31 per hour. Role/assignment premiums and any approved busy-season or weekend differential are governed by the applicable written pay plan; additional compensation is not guaranteed for every assignment.

• Eligible employees may participate in the company-wide sale-event value-participation pool under the written plan. This is not stock ownership, annual profit sharing, or a guaranteed payout.

• PTO, paid holidays, and health benefits are subject to the applicable written plan and eligibility terms.

Full-time, field-based employment serving the approved DMV operating footprint. Individual compensation, benefits, schedule, and start date will be confirmed in a written offer. Cool Pest is an equal opportunity employer and provides reasonable accommodations as required.