Service Manager

Overview

Join our dynamic team as a Service Manager, where you'll lead our automotive service department with energy and enthusiasm! This pivotal role involves overseeing daily operations, ensuring exceptional customer experiences, and driving service excellence. Your mechanical expertise and leadership skills will help create a positive environment that motivates technicians and delights customers alike. We’re looking for a proactive professional who thrives in a fast-paced setting and is passionate about automotive repair and service management. This is an exciting opportunity to make a significant impact in a thriving dealership environment while advancing your career in the automotive industry.

Responsibilities

• Lead and coordinate all aspects of the service department, including scheduling, workflow management, and quality control to ensure efficient operations.
• Supervise service technicians, providing guidance on automotive diagnostics, repairs, and customer communication to uphold high standards of service.
• Oversee vehicle maintenance tasks such as oil changes, brake repairs, alignments, suspension work, tire services, shocks & struts, air brake systems, transmissions, and collision repairs.
• Utilize estimating software and computer-aided vehicle damage estimating tools to prepare accurate repair estimates and service writing documentation.
• Drive upselling opportunities by recommending additional services or repairs that meet customer needs while enhancing dealership revenue.
• Manage client communication effectively—explaining repairs clearly, answering questions about auto estimating processes, and ensuring customer satisfaction throughout the service experience.
• Handle cash transactions accurately and maintain detailed records of all service activities, including parts used and labor performed.
• Ensure compliance with safety standards and maintain a clean, organized work environment conducive to efficient vehicle repair processes.

Experience

• Proven experience in auto service management or dealership service departments with a strong background in automotive diagnostics and repair.
• Hands-on mechanic experience with knowledge of transmissions, suspension systems, brakes, oil changes, tire services, shocks & struts, air brake systems, collision repair, and other automotive repairs.
• Familiarity with estimating software applications and computer-aided vehicle damage estimating tools is highly desirable.
• Demonstrated ability to upsell services effectively while maintaining excellent customer relationships through clear communication and professional client interaction.
• Previous experience in auto service sales or service writing roles that involve detailed documentation of repairs and estimates.
• Valid driver’s license with a clean driving record; ability to drive various vehicles safely during inspections or test drives.
• Strong mechanical knowledge combined with excellent customer service skills to foster trust and loyalty among clients.

This role offers an energetic environment where your leadership will inspire teams to deliver top-tier automotive services while building lasting customer relationships. If you’re passionate about cars, skilled in automotive diagnostics, and eager to lead a high-performing team—this is the perfect opportunity for you!

Pay: $90,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person