Service Manager

Service Manager / Next-Step Service Professional

Type: Full-time | Length: Permanent | Salary: Competitive + Benefits

Location: Yeomans Nissan – Barnard and Brough, Haywards Heath / Sussex

Ready to take the next step in your career?

Are you an experienced Service Manager, or an ambitious Senior Service Advisor, Workshop Controller, or Experienced Service Advisor ready to step into leadership?

If you feel overlooked in your current role, undervalued, or trapped in "dead man’s shoes" behind a manager who isn't moving on, this is your opportunity to step up and lead.

Join Yeomans—the UK’s #1 ranked Nissan dealer group—at our newly refurbished Barnard and Brough dealership. We have invested heavily in our site to better serve our growing customer base, and we need an energetic, customer-focused leader to head up our service and workshop department.

Whether you already have management experience or you have the drive, automotive expertise, and ambition to take on your first manager role, we want to hear from you. You will be working directly under and mentored by a fastidious, detail-driven General Manager committed to bringing out the absolute best in you and accelerating your career.

Key Responsibilities

• Lead & Inspire: Oversee the service front-desk and workshop operations, building a culture of team excellence and customer satisfaction.
• Team Development: Support recruitment, training, and mentoring within the service department to help your team succeed.
• Drive Performance: Ensure targets, key performance indicators (KPIs), and Nissan Brand Standards are consistently met and exceeded.
• Maximize Profitability: Set department objectives, manage budgets, and maintain financial and operational controls to optimize department performance.
• Workshop Efficiency: Manage workshop productivity, ensure smooth daily throughput, and maintain correct procedures and paperwork.
• Customer Care: Handle customer queries and complaints swiftly and professionally to maintain outstanding satisfaction levels.

Requirements

• Experience: Background as a Service Manager, Senior Service Advisor, Workshop Controller, or Service Advisor within a main dealer, large independent workshop, or fast-fit centre.
• Leadership Potential: Strong communication skills, self-motivation, and the desire to grow under close high-level management support.
• Technical & Process Knowledge: Solid understanding of service department workflows, repair procedures, and workshop operations (bodyshop experience is a plus, but not essential).
• Customer Focus: A passion for delivering exceptional customer service.
• Licence: A valid full UK driving licence.

What We Offer

• Competitive salary & package
• 25 days annual leave plus 8 bank holidays
• Company Car (eligible for business and private use)
• Direct 1-on-1 mentorship from an experienced General Manager
• Life assurance benefit, including access to a wellbeing & lifestyle app and free, confidential counselling sessions
• Employee assistance programme via BEN
• Comprehensive manufacturer and group training programmes
• Discounts on vehicles, servicing, and parts for immediate family
• Gym discounts, employee recognition initiatives, and recruitment referral schemes
• Salary structure consists of basic pay and profit share

How to Apply

If you're ready to break through the glass ceiling and take ownership of a growing service department with the UK's top Nissan dealer group, apply today with your CV.

Pay: £36,000.00-£48,000.00 per year

Application question(s):

• Do you currently live within a 45-minute drive of Wivelsfield Green?

Experience:

• Retail Motor Trade: 3 years (required)

Licence/Certification:

• UK Driving Licence (required)

Work Location: In person