Service Manager

Service Manager (100% Remote) 🌎

A leading international technology company is looking for an experienced Service Controller to join its global team.

🎯 Key Responsibilities:

✅ Monitor and oversee IT service delivery.

✅ Ensure SLA and KPI compliance across multiple service operations.

✅ Coordinate incidents, escalations, and follow up through resolution.

✅ Prepare operational reports and performance metrics.

✅ Collaborate with technical teams and stakeholders to ensure service excellence.

✅ Drive continuous improvement initiatives.

💼 Requirements:

✔ Previous experience as a Service Manager, Service Controller , Service Delivery Coordinator , Service Desk Lead , or a similar IT operations role.

✔ Knowledge of ITIL (preferred).

✔ Experience managing incidents, service requests, and SLA compliance.

✔ Strong analytical, organizational, and communication skills.

✔ Experience with service management tools (ServiceNow, Jira, ManageEngine, or similar).

✔ Advanced English is mandatory.

🌍 100% Remote

💼 Professional Services Contract

If you have a passion for IT service management and thrive in a fast-paced international environment, we'd love to hear from you.