Service manager HVAC

Superheat is a Tasmanian HVAC/mechanical services business. We look after construction, scheduled maintenance and reactive breakdowns for our clients, and we're growing — which means building out the team and the systems to match.

About the role

You'll run the day-to-day service operation for Superheat, keeping planned maintenance on track across all client sites and ensuring breakdown calls get a fast, organised response. You'll lead a small team of around 5 field technicians on a rotational roster, be the main point of contact for clients on anything service-related, and have real ownership over how the department runs — including building the systems and processes that keep it all together. This is an organisational role focused on keeping things running smoothly and working out the best solutions rather than following a script.

Key responsibilities

• Keep the maintenance schedule for every client site on track, and jump on it before anything falls overdue
• Triage incoming breakdown calls, prioritise by urgency, and get the right technician on the job
• Coordinate the technician team day to day — job allocation, checking in on progress, re-juggling when something urgent comes in
• Be the point of contact for clients — keeping them updated and building relationships so they keep coming back
• Quote reactive and minor works, and price up new maintenance contracts
• Keep on top of job admin — job sheets, parts, timesheets, invoicing — so nothing sits half-finished
• Build and improve the systems and processes behind all of the above

About you

• Highly organised — able to keep on top of a lot of moving parts without dropping any of them
• Problem-solving mindset — you work out the best fix for a situation rather than needing a script
• Comfortable prioritising and re-prioritising on the fly when an urgent job comes in
• Confident on the phone with clients — calm under pressure, clear about timeframes
• Able to lead and get the best out of a small field team
• Background in HVAC/mechanical services is a bonus, not a requirement

Benefits

• A company vehicle
• Flexibility
• A genuinely important role in a growing business, with real ownership over how the department is run
• Great team culture, and room to grow as the business grows
• Renumeration to match performance - If you do awesome we'll pay accordingly!