Service Manager (Phnom Penh Based)

About LG Electronics

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier, better life for all.

With a rich history spanning over six decades and a global presence of more than 100 subsidiaries, we operate on a truly global scale. Since our establishment in 1958, our dedication to enhancing lives worldwide through innovative products has remained unwavering. Our business domains include Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions.

Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom, fostering a collaborative work environment.

Join us and become a part of a company that is not just about creating solutions for a better life, because at LG, Life's Good.

About the job

This role oversees LG service operations, coordinating administration, technicians, and parts management to ensure smooth, efficient service delivery. You’ll manage AR and expenses, resolve customer complaints, and maintain parts inventory. Strong leadership, communication, and problem-solving skills are essential for success in this fast-paced environment

What you'll do

• Manage LG Branch Service operations, including administration, technician coordination, and parts management.

1. Oversee Accounts Receivable (AR) and expense tracking to ensure accurate and timely financial reporting.
2. Handle B2B service requests and maintain strong relationships with corporate clients.
3. Address and resolve customer complaints in a timely and professional manner to ensure customer satisfaction.
4. Manage parts inventory, ordering, and distribution to support service operations efficiently.

What you must have

• Bachelor’s degree in business administration, Engineering, or a related field.
• Minimum 5 years of experience in service operations, administration, or technical support roles.
• Experience in managing AR, expense control, and inventory systems.
• Proven track record in handling customer complaints and B2B client relationships.
• Knowledge of service processes and parts management in a technical or manufacturing environment.
• Good communication skill in English.