Service Manager - Plumbing

MCQUILLAN HOME SERVICES

McQuillan Home Services is a residential service company specializing in Electric, Plumbing, Heating & Air serving the Ramsey, Washington and Hennepin Counties for over 135 years. We’re Minnesota’s original plumbing, heating and cooling company, and have remained true to our mission of providing solid, honest work at fair, upfront prices. This past year we have doubled our plumbing team and added an electrical line of business. We are keen to grow and provide an extensive line-up of home services to our customers.

Position Summary
As a Plumbing Service Manager, you'll oversee daily operations for the service department, 
coaching technicians and stepping in on complex diagnostic situations when your team needs 
backup. You'll keep the department running efficiently while making sure every job meets code 
and every customer walks away satisfied.

Key Responsibilities

• Lead, coach, mentor, recruit, and train plumbing service technicians, conducting team 
  meetings, ride-alongs, and coaching sessions
• Oversee scheduling, routing, and daily assignments, coordinating with dispatch on parts and 
  recall tracking
• Provide technical support and guidance for complex diagnostic and repair situations
• Ensure technicians process payments, use required PPE, and comply with plumbing codes 
  and safety standards
• Handle escalated customer concerns and review technician recommendations, estimates, and 
  invoices for accuracy
• Monitor performance metrics, departmental profitability, and job costing, preparing reports 
  and recommendations for leadership

We Offer

• Weekly pay with incentives and bonuses
• 401(k) retirement with company match
• Holiday pay, vacation pay, & paid time off
• Company events & parties
• Health benefits including medical, dental, vision, life insurance, & long and short-term 
  disability insuranc

Requirements

Education

• High school diploma or equivalent required
• Associate's or Bachelor's degree in Business, Management, or related field preferred

Experience

• 5+ years of plumbing service experience, with at least 2 years in a leadership or supervisory 
  role
• Journeyman or Master Plumbing license preferred (may vary by state)

Licenses/Certifications

• Valid driver's license with clean driving record required

Knowledge, Skills, and Abilities

• Strong technical knowledge of plumbing systems, diagnostics, and repair practices
• Proven leadership, coaching, and team development skills
• Excellent communication, customer service, and problem-solving abilities
• Proficiency with ServiceTitan or similar field/service management software preferred

Physical Demands and Conditions

• Occasional lifting up to 50 lbs, bending, kneeling, and working in confined spaces during 
  field support

Work Environment/Travel

• Primarily office-based with frequent field visits and technician ride-alongs
• May require evenings, weekends, or overtime to meet customer and operational needs

Ability to pass background check and drug screening