Service Manager - Power Systems

About JEC

Under Jardine Matheson, JEC is headquartered in Hong Kong and operates throughout Asia. With over 3,500 employees, our key projects are in industries including but not limited to environmental, energy & renewables, infrastructure & transportation, healthcare, and education. We enable customers to operate their facilities at worldclass standards by providing contracting expertise to design, supply and install building and specialized processes, facility operation and management, energy management, and the sourcing of electrical and mechanical equipment and architectural fixtures.

JEC's portfolio is enhanced by strategic partnerships, including joint ventures with Trane in Hong Kong and Thailand, and investments in Krueger Engineering Group and ALBA Green Gas.

About Products

Our Products Division enhances building performance through innovation, offering a comprehensive portfolio of high-quality E&M equipment and building products. Our capabilities include advanced MiMEP technologies, EV charging, automated parking systems, and other smart and sustainable building solutions. To support our clients’ decarbonisation and ESG goals, we provide carbon-neutral Interior MiC (iMiC) systems and intelligent BMU robotic technologies that improve safety, efficiency and sustainability. Backed by trusted global partners, including power technology leader Cummins, we deliver reliable, future-ready solutions that create lasting value and drive better outcomes.

About the Role

The Service Manager is responsible for leading and managing the after-sales service operations for power generation and fuel system solutions. The role oversees service delivery, maintenance contracts, technical support teams, customer satisfaction, operational efficiency, and business growth initiatives. The incumbent will ensure service excellence, contract compliance, safety performance, and profitable operation while maintaining strong relationships with customers and stakeholders.

Key Responsibilities

• Managing service operations and maintenance contracts for generator and fuel systems.
• Leading and supervising service engineers and technicians to ensure safe and effective execution of works.
• Monitoring service quality, contractual compliance, and SLA performance.
• Planning manpower deployment, maintenance schedules, and emergency response activities.
• Managing client relationships and addressing operational issues and customer complaints.
• Preparing quotations, technical proposals, and supporting tender submissions.
• Driving operational efficiency, safety performance, and continuous improvement initiatives.
• Coordinating with internal departments, subcontractors, and suppliers to ensure timely project and service delivery.
• Supporting business development activities and identifying opportunities for service growth.

Qualifications

• Bachelor’s Degree in Electrical Engineering, Mechanical Engineering, Building Services Engineering, or related discipline
• Minimum 8-10 years of relevant experience in service operations, maintenance management, or engineering services.
• At least 3-5 years of managerial or supervisory experience.
• Experience in power generation systems, diesel generators, fuel systems, critical facilities, or industrial service operations is highly preferred.
• Proven experience in managing service contracts and customer-facing operations.
• Excellent customer service and stakeholder management capabilities.
• Effective communication and presentation skills.