Service Manager - Robotics and Automation

Job Summary

The Service Manager-Robotics and Automation shall manage and oversee the over-all operation of the Service Department covering all business units; Automation, Robotics, Pumps, Solar and Vending. He shall ensure that all equipment is maintained, clients and partners’ technical needs are supported, and services such as product demonstration, installation, repair, testing and commissioning are efficiently done.

Duties and Responsibilities

• Conduct product orientation and training for the team and customers, dealers and partners
• Plan projects and create technical drawings
• Provide pre- and post-sales support to dealers and customers
• Ensures proper coordination with suppliers and manufacturers on complex technical issues, product concerns,processing of warranty claims, and technical updates.
• Manage service area
• Manage all customer servicing needs including onsite services (ocular inspection, installation, testing and commissioning)
• Manage the demonstration of equipment, troubleshooting technical issues and make sound recommendations to clients
• Manage equipment and spare parts by coordinating with other departments for an effective stock control
• Takes accountability for service delivery performance, meeting customer expectations, and driving future demand.
• Creates training programs to ensure that the service team are equipped with the knowledge to do after-sales support, troubleshooting, and repair of all Sunelec brands and products.
• Work closely with the Sales and Business Development teams during site assessments, product demonstrations, POCs, proposals, and customer presentations;
• Ensures that systems, procedures, and methodologies are in place to support outstanding delivery of service in compliance with safety standards and company policies.
• Other tasks that may be assigned by the President

Qualifications:

• Candidate must possess at least a Bachelor's Degree in Electrical Engineering, Mechanical Engineering or equivalent;
• Must be a Licensed Engineer;
• Preferably with five (5) years experience as a Service Manager or any equivalent position in a multi-industry environment;
• With good technical understanding of Robotics, Automation, Smart Vending, Machines, Solar Energy Systems, Water pumps, Controls, Motors, and other related products;
• Ability to read and interpret technical drawings, electrical schematics, wiring diagrams, and system layouts;
• With strong leadership, excellent written and verbal communication and presentation skills;
• Updated on the industry’s latest technology trends and applications;
• Proficient in using MS Office, Google Workspace, CRM systems and other Office or Web-based applications;
• Ability to work independently and collaboratively in a fast-paced environment;
• Can start immediately.

Benefits:

• Health insurance
• Promotion to permanent employee

Application Question(s):

• What is your expected salary?
• Can you start immediately?

Education:

• Bachelor's (Preferred)

Experience:

• Service Manager: 3 years (Preferred)
• Robotics/Automation Industry: 3 years (Preferred)

Work Location: In person