Service Manager (Scientific Solutions)

---

About the Role

The Service Manager (Scientific Solutions) is responsible for leading a high-performing team of service engineers and overseeing end-to-end after-sales service operations for chromatography and mass spectrometry equipment. This role is pivotal to DKSH's Engineering function, driving customer satisfaction, service revenue growth, and the seamless delivery of technical solutions across complex client environments.

What You Will Deliver

• Lead, develop, and manage a team of service engineers across complex and diverse operational environments, ensuring consistently timely and effective service delivery
• Serve as the primary escalation point for complex, high-demand client relationships, resolving service-related issues swiftly and maintaining the highest standards of client engagement
• Oversee after-sales service activities including installation, maintenance, and troubleshooting of chromatography and mass spectrometry equipment
• Coordinate effectively with clients, engineers, and internal teams to ensure seamless and integrated service operations
• Design and implement preventive maintenance programs that optimize equipment performance and minimize operational downtime
• Deliver technical demonstrations and structured training sessions to customers and internal staff on proper equipment usage and best practices
• Analyze service data and provide regular performance reports and strategic recommendations to management to support informed business decisions
• Drive service revenue growth through the generation of maintenance contracts and the proactive upselling of maintenance packages
• Administrative duties and coordination tasks as required

What You Bring

• Bachelor's degree in Electronics, Electrical Engineering, Medical Engineering, or a related field
• Minimum 5 years of relevant experience, including at least 4 years in a supervisory or managerial role
• Demonstrated experience managing complex client portfolios and leading diverse, multi-layered teams in demanding service environments
• Strong technical background with a hands-on, solution-oriented approach to problem-solving in scientific equipment or related disciplines
• Excellent customer service orientation with strong active listening and stakeholder management capabilities
• Good command of English, both written and spoken
• Ability to collaborate effectively within a team and perform with composure under pressure
• Willingness to travel and work flexible hours as required
• Valid driver's license

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Engineering.