Service Manager/Service Operations

About the role

We are seeking an experienced Service Manager/Service Operations professional to join BELIFT PTE LTD in a full-time capacity. Based in the Tai Seng North-East Region, this is a pivotal position within our engineering maintenance division. You will be responsible for overseeing service operations, ensuring optimal performance of our maintenance services, and driving operational excellence across the region. This role is critical to maintaining our reputation for delivering high-quality, reliable service to our clients whilst optimizing resource efficiency and service delivery standards.

Key responsibilities

• Manage and coordinate daily service operations, including scheduling, dispatch and allocation of maintenance teams
• Oversee the planning and execution of maintenance activities to ensure timely completion and adherence to service level agreements
• Monitor service performance metrics and KPIs, implementing corrective actions to achieve operational targets
• Supervise and mentor service technicians and field staff, ensuring adherence to safety protocols and quality standards
• Manage inventory and spare parts logistics to support uninterrupted service delivery
• Liaise with clients to address service enquiries, resolve issues and maintain strong customer relationships
• Prepare operational reports and analyse service data to identify process improvements and cost-saving opportunities
• Ensure compliance with health, safety and environmental regulations across all service operations
• Budget management and cost control for the operations team and resources
• Lead continuous improvement initiatives to enhance service efficiency and customer satisfaction

What we're looking for

• Proven experience in service operations management, preferably within engineering, maintenance or a related technical industry
• Demonstrated ability to manage teams and supervise field-based staff effectively
• Strong knowledge of maintenance planning, scheduling and resource management
• Excellent organizational and multitasking skills with the ability to prioritize competing demands
• Proficiency in operations management software and systems, as well as Microsoft Office applications
• Strong analytical skills and experience with performance metrics and KPI tracking
• Excellent communication and interpersonal skills, with the ability to engage effectively with internal teams and external clients
• Problem-solving capabilities and a proactive approach to operational challenges
• Understanding of health, safety and environmental compliance requirements
• Background in maintenance sector are advantageous