Service Mobilisation And Infrastructure General Manager

Company Description Parkerville Children and Youth Care is a long-standing organisation supporting vulnerable children, young people, adults, and families across Western Australia. Guided by a mission to protect, care, advocate, and promote recovery for those who have experienced trauma from abuse, Parkerville also works with families and communities to prevent child abuse. Since its beginnings as an orphanage in 1903, the organisation has expanded to deliver a wide range of primary, secondary, and tertiary services in the Armadale, Midland, Mirrabooka, South West, Wheatbelt, and Murchison districts. Parkerville is committed to developing innovative, culturally safe services in partnership with government and other not-for-profit organisations. Team members join a values-driven organisation focused on improving outcomes for children, young people, and families in local communities.

Role Description The Service Mobilisation and Infrastructure General Manager is a full-time, on-site role based in Western Australia, Australia. This position oversees the planning, mobilisation, and continuous improvement of service delivery infrastructure across multiple sites, ensuring programs are effectively resourced, compliant, and aligned with organisational strategy. Day-to-day responsibilities include leading the development and implementation of operational plans, managing budgets and financial performance for service infrastructure, and monitoring service quality and risk. The role coordinates cross-functional teams, liaises with internal and external stakeholders, and supports the integration of new services or initiatives. The General Manager provides leadership in resource allocation, facilities management, and systems optimisation, while fostering a culture of safety, collaboration, and accountability that supports high-quality outcomes for children, young people, and families.

Qualifications

• Strong analytical skills to interpret data, assess service performance, manage risk, and drive evidence-informed decision-making.
• Excellent communication skills, including the ability to engage diverse stakeholders, build collaborative relationships, and provide clear leadership and guidance.
• Customer service orientation with a focus on responsive, trauma-informed, and culturally safe support for children, young people, families, and community partners.
• Sales and stakeholder engagement capabilities to promote services, secure partnerships, and advocate for organisational initiatives and funding opportunities.
• Finance skills to manage budgets, monitor expenditure, support financial planning, and ensure cost-effective service mobilisation and infrastructure management.
• Demonstrated leadership experience in human services, community services, or a related sector, preferably in a complex multi-site environment.
• Proven experience in service design, project management, or operational management, including implementing new programs or service models.
• Relevant tertiary qualification in management, social sciences, business, public administration, or a related discipline (or equivalent experience).
• Understanding of child protection, trauma-informed practice, and regulatory requirements