Service Now Administrator Lead

Roles and Responsibility

• Manage and implement ServiceNow solutions to meet business requirements.
• Collaborate with stakeholders to gather and analyze business needs.
• Design and develop workflows, business rules, and integrations using ServiceNow tools.
• Troubleshoot and resolve technical issues related to ServiceNow implementation.
• Provide training and support to end-users on ServiceNow applications.
• Ensure data quality and integrity by implementing best practices and standards.

Job Requirements

• Experience in IT services and consulting industry is preferred.
• Strong knowledge of ServiceNow platform, including modules such as ITSM, HRSD, CMDB, etc.
• Experience with scripting languages such as JavaScript, HTML, CSS, and XML.
• Familiarity with Agile methodologies and version control systems like Git.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment and communicate effectively with stakeholders.