Service Now CMDB

Service Now CMDB

Service Now CMDB

Location: Delhi/Hyderabad/Bangalore

Experience: 10 years to 17 years

Must-Have:

• Expert knowledge of IT Configuration Management processes.
• Experience in ServiceNow CMDB.
• Understanding of ServiceNow Discovery, Service Mapping and knowledge of ServiceNow CSDM Model.
• Clear understanding of Business Capabilities, Business Applications, Application Services, Middleware Infra, Service Offerings and so on.
• Able to work with Customer stakeholders which are Business Application Owners, Infra CI owners.
• Experience in performing CMDB audit and Remediation.
• Solution Oriented mind set & be able to provide recommendations for the current and future platform.
• Familiar with the processes that consume CMDB data e.g., Incident, Problem, SDLC, Asset, and Change
• Excellent analytical, and problem-solving skills on maintaining CMDB data integrity.
• Able to generate reports for KPIs.
• Excellent collaboration, customer service, and communication skills to work in a team environment.
• Ability to work under pressure effectively and efficiently handle multiple priorities simultaneously.

Key Responsibilities:

• Work as CMDB team in developing standard IT Configuration management methodology.
• Assisting team in the development of CMDB Policy, Processes, Data Models, and Knowledge base.
• Performing operational activities as defined by CM policies and procedures.
• Works along with CMDB team to improve CI data integrity regarding classes, naming conventions, attribute modeling, CI relationship, data sources.
• Conducts CI audits and reconciliation for CMDB Remediation independently.
• Maintains CIs to ensure CMDB accuracy and completeness.
• Drives visibility on unauthorized CI changes or alterations to environment.
• Delivering CMDB reports agreed and on demand.
• Identifying and reporting on noncompliance situations
• Works with Infra teams to understand new requirements and identify how Configuration management can support improved Service Delivery.
• Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned.
• Perform SDLC activities required to enhance the Service Now platform.

15 years of Continuous Education.