Service Now CSM Senior Developer

Full time

|

Work From Office

This Position is Currently Open

Department / Category:

Developer

Listed on Aug 12, 2025

Work Location:

Chennai

Hyderabad

Kolkata

Job Descritpion of Service Now CSM Senior Developer

8 to 10 Years Relevant Experience

We are seeking a highly skilled and motivated Software Engineer who has the ability to act as a mentor and provide solutions to the development team, as well as perform hands-on development (including advanced scripting). This person preferably has some experience developing ServiceNow Customer Service Management (CSM) skills and has experience as a developer outside of ServiceNow.

Required Skills & Experience

• Minimum 5 years of hands-on ServiceNow development experience
• Advanced scripting skills in JavaScript and GlideScript
• Experience mentoring junior developers and conducting code reviews
• Strong problem-solving and solution design capabilities
• Proven ability to lead technical discussions and provide architectural guidance
• Familiarity with ServiceNow’s Integration Hub and Flow Designer
• Experience supporting Customer Service organizations
• Develops UI forms, fields, notifications, and workflows
• Maintains JavaScript server/client code
• Builds reports, gauges, and home pages
• Maintains service level agreement (SLA) data and monitors SLA workflows
• Creates new service catalog requests and items with variables
• Creates, monitors, modifies, and publishes workflows with approvals
• Searches, populates, and customizes the CSM knowledge base(s)
• Creates access control rules
• Knowledge of ServiceNow applications and interrelationships
• Experience with implementing ServiceNow processes and functions
• Experience with Service Management and related tools
• Familiarity with web applications, networks, protocols, and email (SMTP, POP3)
• Integration experience with CRM and ERP systems
• Web Services integration experience
• Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist in CSM

Additional Skills & Certifications

• Effective communication skills with both non-technical and technical audiences (verbal and written)
• Excellent interpersonal skills to work collaboratively with project team members
• Participate and provide feedback during planning meetings (i.e., pre-iteration and retrospectives)
• ITIL V3/V4 Foundation certification
• ServiceNow Certified Application Developer (CAD) certification
• ServiceNow Customer Service Management (CSM) certification

Required Skills for Service Now CSM Senior Developer Job

• ServiceNow Development
• JavaScript
• GlideScript
• UI

Our Hiring Process

• Screening (HR Round)
• Technical Round 1
• Technical Round 2
• Final HR Round