Service now Developer - Multiple Locations

We are looking for a Lead /Senior ServiceNow Developer to join our team and lead the development of solutions on the ServiceNow platform.

Experience : 6 to 12 Years

• ITOM/CMDB/ITSM/SecOps/GRC/ATF/Service Portal/CSM/HRSD - any 1 module other than ITSM
• Integrations - InBound and OutBound / Rest / JSON - Very Strong on Integrations side
• ServiceNow Full Platform Knowledge - Basic Understanding of Full Platform

Responsibilities:

• Conduct in-depth analysis of agent and operator workflows to identify pain points, inefficiencies, and opportunities for automation.
• Design and implement innovative solutions leveraging ServiceNow platform capabilities, including UI Builder, JavaScript, and Seismic framework, to streamline agent tasks and improve overall productivity.
• Develop and maintain agent-facing tools and dashboards to provide real-time insights and support decision-making.
• Collaborate with IT teams to understand their needs and translate them into actionable requirements.
• Provide ongoing training and support to agents on new tools and processes.
• Measure and analyze the impact of implemented solutions on agent productivity and customer satisfaction.
• Exposure to Agentic AI / AI-enabled solutions within ServiceNow or enterprise platforms.
• Experience with Agentic AI, Virtual Agent, Now Assist, or AI-driven workflow automation is a plus.

If interested in above job description, please send your updated CV along with following details to sandhya_[email protected].

• How many integrations have you worked on in ServiceNow (Inbound/Outbound, REST, JSON)?
• What is your experience level with JavaScript scripting in ServiceNow?
• Which one ServiceNow modules have you worked on? (Choose from ITOM, ITAM ,CMDB, ITSM, SecOps, GRC, ATF, Service Portal, CSM, HRSD)
• Experience in Agentic AI, Virtual Agent, Now Assist, or AI-driven :
• Briefly describe your development experience in ServiceNow.
• Notice period?
• current cct & expected ctc?