Service Now HAM Lead Developer

ServiceNow HAM Lead Developer

• Experience: 8–10 Years in ServiceNow Development
• Location: Pune / Bangalore / Chennai / Hyderabad
• Employment Type: Full-time

Job Summary

We are looking for an experienced ServiceNow HAM Lead Developer with strong hands-on experience in Hardware Asset Management, asset lifecycle management, ServiceNow development, data management, remediation, and technical support.

The ideal candidate should be capable of handling HAM-related incidents and tasks, providing L2/L3 technical support, maintaining accurate asset data, supporting integrations and data imports, and delivering configuration and development enhancements within ServiceNow.

Key Responsibilities

• Handle day-to-day tasks, incidents, and remediation activities related to ServiceNow Hardware Asset Management (HAM).
• Ensure HAM-related tickets and activities are completed within agreed SLAs.
• Provide L2/L3 technical support for asset and inventory-related issues.
• Monitor and manage HAM operations queries and asset-related requests.
• Work with vendor partners to track devices, coordinate device returns/corrections, and ensure accurate asset updates in ServiceNow.
• Escalate vendor or operational issues to the appropriate HAM management team when required.
• Maintain complete, accurate, and up-to-date technology asset inventory in ServiceNow.
• Manage ASN (Advanced Shipping Notice) field updates and correct asset records when required.
• Analyze asset-data imports using Import Sets and Transform Maps.
• Perform remediation activities for asset-data discrepancies and import failures.
• Ensure correct maintenance of asset lifecycle stages from procurement through retirement.
• Perform minor development and enhancement activities related to HAM.
• Work on user stories, defect fixes, and configuration changes.
• Implement configuration changes while maintaining production stability.
• Identify recurring issues and support Root Cause Analysis (RCA).
• Ensure asset normalization and data-consistency standards are maintained.
• Support HAM-related audit and compliance activities.
• Document solutions and create or update knowledge articles as required.
• Required Skills & Experience
• 8–10 years of relevant ServiceNow development experience.
• Strong hands-on experience with ServiceNow Hardware Asset Management (HAM).
• Experience handling HAM-related incidents, tasks, remediation, and operational activities.
• Strong understanding of asset inventory and asset lifecycle management.
• Experience providing L2/L3 technical support for asset and inventory issues.

Hands-on experience with:

• Import Sets
• Transform Maps
• Data remediation
• Asset normalization
• Configuration changes
• User stories and defect fixes
• Experience working with vendor partners and asset-related operational processes.
• Experience with ServiceNow development and configuration.
• Ability to troubleshoot issues and support Root Cause Analysis.
• Understanding of HAM-related audit, compliance, and data-quality requirements.

Preferred Profile

Candidates with strong hands-on experience in ServiceNow HAM operations, asset lifecycle management, technical support, data remediation, asset normalization, and ServiceNow development/enhancement activities will be preferred.

Keywords

• ServiceNow HAM, Hardware Asset Management, HAM Developer, ServiceNow HAM Developer, HAM Lead Developer, ServiceNow ITAM, Asset Management, Asset Lifecycle Management, Import Sets, Transform Maps, Asset Normalization, ServiceNow Developer

Work Location: In person