Service Officer (Con)

Job Summary

Responsible for providing post-sales technical support and service to customers, ensuring customer satisfaction, handling complaints, coordinating repairs, and maintaining service records. The role focuses on building long-term customer relationships through timely and effective service support.

Key Responsibilities

• Provide after-sales support to customers for products and services.

• Attend customer complaints and resolve issues within the defined timeline.

• Coordinate installation, maintenance, troubleshooting, and repair activities.

• Conduct site visits for service and technical support when required.

• Maintain service records, warranty claims, and customer databases.

• Coordinate with spare parts, logistics, and technical teams for issue resolution.

• Monitor service KPIs such as response time, closure rate, and customer satisfaction.

• Prepare service reports and submit them to management.

• Train customers on proper product usage and maintenance practices.

• Ensure compliance with company quality and safety standards.

• Support AMC (Annual Maintenance Contract) and warranty management activities.

  Required Qualifications

• Diploma/B.E./B.Tech in Mechanical, Electrical, Electronics, or related field.

• 2-5 years of experience in after-sales service/customer support.

• Knowledge of troubleshooting and maintenance procedures.

• Proficiency in MS Office and service management systems.

  Key Skills

• Customer relationship management

• Technical troubleshooting

• Communication and interpersonal skills

• Problem-solving ability

• Service planning and coordination

• Report preparation

• Time management

  KPIs

• Customer Satisfaction Score (CSAT)

• Complaint Resolution Time

• First-Time Fix Rate

• Service Ticket Closure Rate

• Warranty Claim Processing Time

• AMC Renewal Achievement

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.