服务运营助理 Service Operation Assistant

该职位来源于猎聘 主要工作职责 1. 跨部门协同与订单管理 对接销售、Onsite、CC 及本地出口管控团队，跟进日常维保需求与业务预测； Contact with Sales, Onsite, CC and local export control teams, and follow up on daily maintenance requirements and business forecasts; 严格按照流程推进服务订单，协调问题、跟进进度，确保订单及时闭环； Promote service orders in strict accordance with the process, coordinate issues and follow up on progress to ensure the timely closed-loop of orders; 依据出口管控政策完成备件出货合规操作，同步客户与内部团队进度，保障交付与服务顺畅。 Complete the compliant operation of spare parts shipment in accordance with export control policies, synchronize the progress with customers and internal teams, and ensure the smooth delivery and service. 2. 备件预测与库存管理 负责 PM、CM 备件的需求预测分析，合理设置安全库存，平衡备件供给与库存成本，满足日常及紧急维保业务需求。 Responsible for the demand forecast and analysis of PM and CM spare parts, reasonably set safety stock, balance the supply of spare parts and inventory cost, and meet the business needs of daily and emergency maintenance. 3. 单据处理与开票工作 负责 PR/PO 单据创建； Responsible for the creation of PR/PO documents; 完成 SO/FS 订单创建及交付跟进； Complete the creation and delivery follow-up of SO/FS orders; 办理备件及人工服务开票，保证单据、账务合规准确。 Handle the invoicing of spare parts and labor services, and ensure the compliance and accuracy of documents and accounts. 4. 数据维护与紧急事项处理 常态化完成 WIP、SO 订单数据清理，保障系统数据整洁准确； Regularly complete the data cleaning of WIP and SO orders to ensure the neatness and accuracy of system data; 快速响应并落地各类紧急业务需求，妥善处理突发问题。 Quickly respond to and implement all kinds of urgent business needs, and properly handle unexpected problems. 岗位要求 本科及以上学历 Bachelor's degree or above 2 年及以上客户服务、订单处理相关工作经验 2+ years of relevant working experience in customer service and order processing 有 SAP 系统操作经验者优先 Experience in SAP system operation is preferred 具备良好的英语书面及口语沟通能力 Good command of English in both written and verbal communication