Service Operation Supervisor

Service Operations Supervisor

Location:
Waterloo

Employment Type:
Full-time

Department:
Operations

Reports To:
F&B Director

Position Overview

We are seeking a dedicated and detail-oriented

Service Operations Supervisor

to oversee the frontline service team and ensure service standards are consistently met. The ideal candidate will provide hands-on leadership, support daily operations, uphold service quality, and assist in achieving operational efficiency across all service areas.

Key Responsibilities

Supervise and support daily service operations to ensure smooth and efficient workflow.

Lead, coach, and evaluate service crew members to maintain high performance and professional service standards.

Implement and enforce company policies, procedures, and service protocols.

Assist in staff scheduling, workforce planning, and task delegation.

Monitor customer service delivery and handle escalated customer concerns professionally.

Conduct routine checks on service quality, cleanliness, safety, and compliance with operating standards.

Coordinate with kitchen, operations, and management teams to facilitate seamless service flow.

Assist in onboarding, training, and continuous development of service staff.

Prepare shift reports and provide insights on operational performance, issues, and improvements.

Support inventory monitoring, stock handling, and proper use of equipment and resources.

Qualifications

Minimum

2–3 years of experience

in a supervisory or team leader role within service, hospitality, or restaurant operations.

Strong leadership, communication, and interpersonal skills.

Solid understanding of service management, customer dispute handling, and operational workflows.

Ability to multitask and manage priorities in a fast-paced environment.

Basic knowledge of food safety and workplace safety standards (preferred).

Strong problem-solving skills and a proactive approach to operational challenges.

6 working days, shift work inclusive weekends, midnight, and public holidays.

What We Offer

Competitive salary and performance-based incentives

Opportunities for career growth and leadership development

Employee benefits and meal provided

Supportive and structured work environment

We believe that great food and warm hospitality bring people together. Located within the heart of our partner hotel, we’re more than just a restaurant — we’re a welcoming space where hotel guests, travelers, and the local families can relax, connect, and enjoy a comforting meal or a refreshing cup of tea.

Our team is passionate about creating memorable dining experiences through friendly service, quality ingredients, and a cozy atmosphere. Whether it’s breakfast to start the day, a casual lunch meeting, or an evening unwind, our restaurant offers the perfect balance of flavor and comfort.

As we continue to grow, we’re always on the lookout for enthusiastic individuals who share our love for good food, great people, and genuine hospitality. With us, you’ll find a supportive team, opportunities to learn, and a place where your contribution truly matters.

Come join us — and let’s make every guest’s visit a little more special, one cup and one smile at a time