Service Operations Associate

About the Role

As a Service Operations Associate, you will be part of the Pio Service Department, supporting the day-to-day operational and administrative requirements of the team. You will play a key role in coordinating service operations, managing inventory and order-related processes, and supporting customer and brand requirements, ensuring efficient service delivery and operational excellence

Key Responsibilities

• Service Operations & Coordination
  • Provide operational and administrative support to the HF Service Department
  • Coordinate with internal departments, external providers, and suppliers regarding customer concerns and brand requirements
  • Assist in handling customer inquiries, installation requests, service requests, and order processing activities
• Inventory & Process Management
  • Monitor inventory levels and coordinate with the warehouse and procurement teams to maintain adequate stock availability
  • Track and analyze operational performance metrics and identify opportunities for process improvements
  • Develop and maintain operational reports and dashboards to support business decisions
  • Collaborate with cross-functional teams to implement operational enhancements and ensure alignment with business objectives
  • Support special projects and initiatives as assigned

Qualifications

Must-Have

• Bachelor's Degree in any field
• Proficiency in Google Workspace and/or Microsoft Office applications
• Excellent communication, organizational, and interpersonal skills
• Strong analytical and problem-solving abilities with keen attention to detail
• Ability to multitask and thrive in a fast-paced environment
• Results-oriented mindset and strong teamwork skills

Nice-to-Have (Optional but recommended!)

• Experience in operations, customer service, administrative support, or related functions
• Knowledge of inventory management and reporting processes
• Experience using reporting tools, dashboards, or data analysis platforms

Open to

• Fresh graduates

Work Details

• Location: Pioneer, Mandaluyong
• Setup: Full onsite
• Work schedule: Monday to Friday or Tuesday to Saturday

Why Join Us?

• Gain exposure to premium global brands and customer service operations
• Develop hands-on experience in service operations, inventory management, and cross-functional coordination
• Build valuable analytical, operational, and stakeholder management skills
• Enjoy opportunities for continuous learning and career growth within Focus Global