Service Operations Associate Project Intern (TikTok Shop) - 2026 Start (BS/MS)

Responsibilities About the Team

TikTok Shop's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers, and creators.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 3 months long internship period.

Responsibilities:

• Prompt engineering and AI model refinement.
• Evaluating AI outputs and identifying improvement opportunities.
• Translating SOPs, policies, and decision trees into AI-readable logic.
• Creating and optimizing workflows.
• Testing and validating AI performance across real service scenarios.
• Partnering with operations, product, and service teams to accelerate launch readiness.

Qualifications Minimum Qualification(s):

• Communication Skills: Excellent written and spoken communication skills, with the ability to clearly convey information and follow instructions.
• Technical Proficiency: Comfortable using digital tools and platforms. Proficient in Microsoft Excel and other basic productivity software. Fast and accurate typing skills.
• Attention to Detail: Highly meticulous with strong organizational skills. Able to spot errors, inconsistencies, and areas for improvement in documentation and process flows.
• Ability to work independently with minimal supervision.
• Comfortable managing multiple priorities under tight timelines.

Preferred Qualification(s):

• Strong interest in AI, LLMs, and prompt engineering.
• Experience using generative AI tools effectively.
• Experience creating, interpreting, or improving SOPs and process documentation is a strong plus.

If you have any questions, please reach out to us at [email protected]

Job Information

About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.