Service Operations Coordinator

Job Description Service Operations Coordinator – HVAC / VRV

Company: Sigma Airtech Engineers Pvt. Ltd.
Location: Gurugram, Haryana

Experience: 2–4 Years

Industry: HVAC / VRV / VRF / MEP

Job Summary

Sigma Airtech Engineers Pvt. Ltd. is looking for an experienced Service Operations Coordinator to coordinate our HVAC service operations, particularly for Daikin VRV/VRF systems.

The ideal candidate should have prior experience working with a Daikin Channel Partner / Dealer / Authorized Service setup and should be familiar with the Daikin Vendor/SAP system, including raising and tracking service tickets and spare-part requirements.

The role will act as a central coordination point between customers, technicians, Daikin, vendors and internal teams to ensure timely resolution of service complaints and smooth execution of VRV/VRF service activities.

Key Responsibilities

• Coordinate day-to-day HVAC service operations across multiple customer sites.
• Register, raise and track service complaints and tickets through the Daikin Vendor/SAP system.
• Coordinate with Daikin for spare parts, technical support, service cases and approvals.
• Raise and follow up on spare-part requirements and ensure timely availability.
• Coordinate deployment of technicians and service engineers based on complaint priority and site requirements.
• Track technician visits, pending complaints, spare requirements and complaint closures.
• Coordinate with customers regarding complaints, site visits, access, updates and closure.
• Maintain service records, equipment details, complaint history and pending-ticket reports.
• Coordinate VRV/VRF troubleshooting, repair and service activities with technical teams.
• Coordinate with internal procurement and stores teams for required spares and materials.
• Escalate critical, ageing or unresolved complaints to the appropriate authority.
• Monitor service turnaround time and ensure timely closure of complaints.
• Prepare regular service MIS covering open complaints, ageing, spares, technician deployment and closures.
• Coordinate with project teams during VRV/VRF installation, commissioning and handover where required.

Preferred Candidate Profile

• 2–4 years of experience in HVAC service coordination.
• Strong preference for candidates who have worked with a Daikin Channel Partner / Dealer / Authorized Service Provider.
• Hands-on experience with the Daikin Vendor/SAP system is highly preferred.
• Good understanding of Daikin VRV/VRF systems and service operations.
• Experience coordinating multiple technicians, customer complaints and service sites.
• Good communication and follow-up skills.
• Proficiency in MS Excel and basic service MIS/reporting.
• Diploma / ITI , HVAC or related field preferred.

Key Skills

Daikin Vendor SAP | VRV/VRF | HVAC Service | Service Coordination | Spare Parts Coordination | Ticket Management | Customer Coordination | Technician Management | Complaint Management | MIS | HVAC Troubleshooting

Immediate joiners and candidates with prior Daikin Channel Partner experience will be preferred.