Service Operations Coordinator

Service & Operations Coordinator

What’s in It for You?

• Join a global, family-owned business with an established presence across Australia.
• Join at a pivotal time where growth is planned
• Play a key role in a close-knit Sydney team, helping keep service operations running smoothly.
• A varied position combining service coordination, administration and operational support.
• A supportive working environment where you’ll have the autonomy to take ownership of your work.

WOW Recruitment are partnering with a global automatic door solutions business that is at a pivotal time, looking for a Service & Operations Coordinator to join their Sydney team in Rydalmere.

With an established customer base across major property groups, facilities management providers, supermarkets and local government, service and maintenance are a key part of the business.

Working closely with the Branch Manager and an experienced team, you’ll support the coordination of service jobs, maintain accurate records, follow up outstanding work and assist with the day-to-day running of the branch. We're looking for someone organised, reliable and proactive who can confidently manage competing priorities whislt takign initiative.

What You’ll Be Doing

Service Coordination: Coordinate service jobs from initial request through to completion, ensuring work is tracked, priorities are managed and outstanding jobs are followed up.

Administration & Systems: Maintain accurate service records, update job information and ensure administrative processes are completed efficiently using Simpro or similar systems.

Operational Support: Work closely with the Branch Manager and wider team to keep daily operations running smoothly, identify outstanding actions and ensure nothing falls through the cracks.

Communication & Follow-Up: Liaise with internal stakeholders, technicians and other relevant contacts to keep jobs progressing and ensure information is communicated clearly.

Parts & Warehouse Support: Assist with occasional parts picking and general operational tasks when required, supporting the wider branch team.

Process Improvement: Take ownership of your workload, follow established processes and look for practical ways to improve organisation, efficiency and service delivery.

You Will Have

• Previous experience in service coordination, operations administration, scheduling or a similar administrative support role.
• Strong organisational skills and the ability to manage multiple jobs, priorities and follow-ups at once.
• A process-driven approach, with good attention to detail and the ability to keep systems and records up to date.
• Confident communication skills and the ability to work effectively with a range of people, from technicians through to management.
• A proactive attitude — someone who takes initiative, follows things through and is comfortable working independently.
• Patience, reliability and a team-oriented approach, with the confidence to ask questions and get things moving.
• Good computer literacy and the ability to learn new systems. Experience with Simpro or similar job management software would be advantageous.
• A willingness to pitch in with practical tasks when needed and support the wider team.

Experience within service maintenance, construction, facilities management, automatic doors, building products or a similar technical service environment would be advantageous, but industry-specific experience isn't essential if you have the right coordination skills and attitude.

This is a great opportunity for someone who enjoys being the person behind the scenes keeping operations organised, service jobs progressing and the team supported.

Must have full long-term working rights – this is a permanent, full-time opportunity.

If you're looking for a role where you can take ownership, work closely with an experienced Branch Manager and make a genuine difference to the day-to-day running of a business, please APPLY NOW or contact Caitlin – [email protected] // 02 8320 0683