Service Operations Manager

【Job Description】

• Manage and develop the Service team, including 9 FSEs and 2 Service Administrators.
• Drive efficient planning and utilization of service resources.
• Provide technical support to customers and the internal service team.
• Manage warranty claims and ensure timely resolution.
• Coordinate spare parts stock replenishment with the Logistics Manager.
• Take ownership of service department profitability and performance metrics.
• Ensure transparency, efficiency, and continuous improvement of service operations.
• Maintain a strong customer satisfaction focus.
• Prepare monthly reports for management review.
• Work closely with the Sales team to support business growth.
• Participate as a member of the company management team.

【Qualification】

• Has strong experience in service operations management within industrial equipment, construction equipment, heavy machinery, automotive, or related industries.
• Has proven leadership experience managing service engineers and support staff.
• Possesses strong technical knowledge and troubleshooting capabilities.
• Demonstrates sound business acumen with experience managing service profitability and KPIs.
• Is customer-oriented with strong communication and stakeholder management skills.
• Is comfortable working cross-functionally with sales, logistics, and management teams.
• Is willing to travel frequently within Thailand to visit customers and support the business.

【Allowance & Benefit】

• Bonus depends on performance
• Group insurance include husband-wife, children
• Have an allowance when traveling to other provinces
• Telephone provided
• There is a shuttle from BTS Bangna - office.

【Working Hour】
MON-FRI : 08.30-17.30 or 09.00-18.00
***Frequent client visits with all transportation and accommodation expenses fully covered by the company***