Service Operations Manager

Position Summary

We a charismatic, highly experienced craft mixologist who serves as the anchor of our speakeasy beverage experience. Responsible for delivering an immersive, high-end guest experience, this role requires exceptional self-management, extensive cocktail knowledge, and leadership capabilities to supervise, mentor, and take full operational responsibility for the bar team during shifts.

Key Responsibilities

1. Craft Mixology & Guest Experience

• Prepare and serve classic, prohibition-style, and custom bespoke craft cocktails with speed, precision, and visual flair.
• Provide an engaging, charismatic, and exclusive atmosphere suited for a high-end speakeasy concept.
• Engage guests with deep product knowledge regarding craft spirits, bitters, ice programs, and cocktail history.

2. Bar Team Leadership & Self-Management

• Take daily operational ownership of the bar team, directing barbacks and assistant bartenders during opening, live service, and closing.
• Self-manage workload, workflow, and time management effectively without constant direct supervision.
• Enforce high standards of bar cleanliness, organization, speed of service, and presentation.
• Train, mentor, and guide junior bar personnel on mixology techniques, recipe adherence, and service etiquette.

3. Inventory, Prep & Stock Operations

• Manage prep work including house-made syrups, infusions, fresh juices, and specialty garnishes prior to opening.
• Perform daily opening/closing inventory checks, monitor liquor waste/spoilage, and report restock needs to the Service Operations Manager.
• Ensure full compliance with sanitation standards, liquor laws, and responsible alcohol service protocols.

Qualifications & Requirements

• Experience: Minimum 3+ years of professional bartending experience, preferably in high-end craft cocktail bars or speakeasy concepts.
• Traits: Highly charismatic, personable, articulate, self-motivated, and capable of leading a team under pressure.
• Technical Expertise: Comprehensive knowledge of spirit categories, classic cocktail specs, mixology techniques, and flavor pairing.
• Leadership: Proven ability to self-manage shift operations and take accountability for bar team output.
• Certifications: Mandatory local alcohol handler / TIPS / ServSafe Alcohol certification.