Service Operations Manager

Are you organized, comfortable with computers, and good at keeping people and projects on track? We’re looking for someone who can take ownership of daily service operations, communicate clearly, and make sure work gets completed.

This position supports service coordination for Aiken Mobile Home Parts & Service and affiliated Aiken Housing Center operations.

About the Position

You will coordinate customer service requests, work orders, technician and subcontractor schedules, materials, and follow-up. This is an office-based management and coordination role requiring attention to detail, strong computer skills, and the ability to manage several priorities at once.

Responsibilities

• Organize and track service requests, jobs, and work orders from start to completion.
• Schedule technicians and subcontractors and follow up on their progress.
• Communicate with customers about appointments, project status, and next steps.
• Coordinate parts and materials needed to complete work.
• Maintain accurate notes, schedules, photos, invoices, and job records.
• Monitor outstanding work and address delays or missing information.
• Keep management informed of issues that need attention.
• Help improve office procedures, accountability, and workflow.

Preferred Background

Experience in one or more of the following:

• Construction office management
• Service department management
• Construction project management or coordination
• Scheduling or dispatching technicians
• Manufactured housing, remodeling, maintenance, or home services

Skills We’re Looking For

• Strong organization and consistent follow-through
• Confidence using computers, email, spreadsheets, and business software
• Ability to learn service and project management systems
• Clear, professional communication with customers and employees
• Ability to prioritize, solve problems, and work independently
• Attention to detail and a willingness to hold people accountable

Construction or home-service knowledge is preferred. Strong office management and coordination experience in a related industry will also be considered.

To Apply

Submit your résumé and a brief description of your relevant experience. Please highlight any work involving construction, service scheduling, office management, or project coordination.

Applications accepted through Indeed only. To be considered, submit your résumé through Indeed. Please do not call or visit the store about this position. Applicants who call or visit to inquire about the job will not be considered for employment.

Pay: $49,300.00 - $59,500.00 per year

Benefits:

• Employee discount
• Paid time off
• Retirement plan

Work Location: In person