Service Operations Manager

Role, Function & Organization The Manager, Operations is responsible for leading and coordinating daily field and departmental operations to ensure successful project execution, workforce productivity, and customer satisfaction. This role bridges field supervision with project management, overseeing manpower planning, resource allocation, performance tracking, and operational compliance. The Manager will mentor and support field leadership, foster team development, and drive continuous improvement in efficiency, safety, and service quality. Additionally, this position plays a key role in financial performance by managing billing, collections, and labor productivity. Strong collaboration with internal teams and customers is essential to ensure alignment with project goals and company standards.

At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence. As such the following values guide our behaviors: A Servant's Heart

Focus on the Needs of Others, Wisdom

Insightful, Integrity

Honesty and Trustworthy, Courage

Decisive and Confident in Others, Humility

Modest and Respectful, Passion

Unfailing Dedication

Essential Duties And Responsibilities Operational Planning & Execution:

• Forecast what is to be done on a week-to-week basis, when, and by whom
• Analyze and forecast factors that affect results to maximize efficiency
• Coordinate day-to-day departmental activities and make final decisions on manpower assignments and project responsibility
• Ensure compliance with mandatory monthly reporting
• OPS Compliance: Utilize the OPS System
• Monitor work authorizations (I5 tools, job status reports, etc.)
• Share resources, manpower, and tools across branches to maximize organizational efficiency

Team Leadership & Development

• Mentor, coach, and provide performance feedback to support individual growth and team development
• Participate in employee recruitment, hiring, counseling, and terminations (ensure alignment with company policy)
• Foster employee engagement
• Provide performance appraisals, feedback and growth opportunities for team members
• Promote continuous learning, professional development, and improvements

Customer Relations & Service

• Maintain strong relationships with customers to ensure service quality, responsiveness, and satisfaction
• Survey all customers; achieve minimum satisfaction ratings and follow up on feedback for continuous improvement
• Take prompt action to resolve any customer complaints

Project & Financial Performance

• Work closely with Project Management to align field operations with project goals, ensuring consistent communication and collaboration
• Manage billing and collections
• Track accounts receivable and managing working capital
• Facilitate process improvements in field labor productivity; implement tools for efficiency
• Ensure minimum productivity standards are consistently achieved across projects

Safety/Hazard Recognition & Elimination:

• Pre-plan and identify the methods to eliminate hazards daily by work task.
• Execute skill in observing habits and hazards of others and bringing it to their attention.
• Uphold safety as the most important goal of our company.  Support goal of achieving zero accidents.
• Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed.
• Obtain safety training as expected by all company personnel.

Qualifications And Requirements

• High School Diploma required
• 2- or 4-year construction-related degree OR completion of 4--5-year Journeyman apprenticeship required
• 3-5 years experience in the electrical, mechanical, or construction field required
• Minimum of 1-2 years experience leading workplace safety efforts required
• Demonstrated ability to work effectively in outdoor, hands-on construction environments

Experience, Skill And Abilities

• Positive safety attitude and personal integrity -- both are non-negotiable
• Strong interpersonal and leadership skills
• Ability to think conceptually and apply practical, real-world solutions
• Strong self-motivation, work ethic, and drive for career growth
• Technically proficient in a relevant trade
• Excellent customer service orientation; able to build trust with internal teams and external clients

Physical Requirements Office and field environment requiring sitting and standing. Travel to various work sites is essential, exposing employee to outdoor elements, noise and the need to stand and walk.

MetroPower is an Equal Opportunity Employer.