Service Operations Manager - Industrial Doors

Wiese USA, your local material handling dealer, is celebrating more than 80 years of success delivering unmatched service and satisfaction to customers through the development of authentic relationships to our customers throughout the Midwest, Mid-South and East Coast. 

We are currently seeking an exceptionally organized, self-motivated and highly qualified Operations Manager for the Dock and Door Division of our local material handling dealership. As we grow, we are looking for new Team Members who will embrace our culture, vision and values and commit to be the best in all areas of our business. 

As a manager for Wiese, you are the driver of culture, operations, and safety for one of the nation’s largest and oldest Cat Lift Truck dealers. You manage all aspects of our business at the local level and implement Wiese’s strategic plan to achieve specific goals of profitability and growth. You lead by example, promoting our Wiese vision, values and culture, and safety while supporting all that has made Wiese a leader in the material handling equipment and service industry. 

A Wiese Manager knows the market and anticipates the needs of current and prospective customers. The successful candidate will lead a service and parts staff to its highest revenue potential, work as a partner with our sales and rental teams and lead local safety efforts to ensure our Team Members go home healthy every day.

As a manager, you will act as both a mentor and teacher, hiring and developing staff to bring out your team’s very best performance. Success will be measured by your team’s ability to achieve strategic business goals.

We are committed to the development of all team members through training, and we offer a competitive salary and benefits compensation package. If you meet the requirements below and are ready to join the best team you’ll ever find, please send your resume to [email protected]

Ideal candidate must have proven ability to:

• Develop a team through visionary leadership
• Strengthen existing customer relationships and developing new ones
• Promote company products and services
• Manage and monitor Dock & Door Division profitability
• Exceed high quality and productivity standards
• Generate new business through local community involvement
• Communicate flawlessly with others
• Organize, plan and prioritize job duties
• Process analytical and technical information
• Problem solve and think strategically
• Manage large and small-scale projects and change
• Understand process improvement
• Manage, motivate and develop people
• Construction background or related experience preferable
• 60% Office-based / 40% Customer-facing
• Master Microsoft Excel, Outlook and Word

Requirements:

• Minimum of 3 years supervisory experience of service/repair department

• Basic understanding of all our products and services required.

• Strong communication skills including the desire to develop and lead a team

• Ability to manage/prioritize multiple tasks/projects

• Basic understanding of business management, financial documents, team building, motivation skills.

• Effective computer skills

• Professional appearance and demeanor

• A general knowledge of construction or related experience is highly desirable.

Wiese has been around for over 80 years.  To learn more about what makes us tick and why we do what we do:

• Our Website: https://wieseusa.com/
• Our YouTube page:   https://www.youtube.com/user/WieseUSA