Service Operations Officer

Job Responsibilities

Monitor system alerts and identify possible service or compliance issues.

Contact customers promptly through phone calls and video calls to verify information and provide assistance.

Record all alerts, customer interactions, follow-up actions and case outcomes accurately in the designated system.

Escalate urgent, unresolved or non-compliance cases to the Team Manager in accordance with established procedures.

Follow approved communication scripts, Standard Operating Procedures and service timelines.

Prepare daily operational updates and support monthly reporting when required.

Coordinate with internal team members to ensure smooth handover of outstanding cases between shifts.

Maintain confidentiality of customer information and operational records.

Attend briefings, training, refresher courses and On-the-Job Training as required.

Job Requirements

Minimum GCE ‘N’ / ‘O’ Level, NITEC, Higher NITEC or Diploma qualification.

Experience in customer service, call centre, contact centre, operations support or administrative work will be an advantage.

Comfortable conducting professional phone and video calls.

Able to remain calm, attentive and professional when handling urgent or challenging situations.

Basic computer skills, including Microsoft Office, email and digital reporting systems.

Detail-oriented, responsible and able to follow procedures accurately.

Willing to work on weekends and Public Holidays based on roster.

Candidates without relevant experience may apply; training will be provided.

V-Elegant

is a professional services and workforce solutions company providing specialised manpower, engineering, project management, consultancy, and operational support services to both government agencies and private-sector organisations in Singapore.

We support our clients by providing qualified and experienced professionals who can be deployed based on specific project, technical, operational, and contractual requirements. Our solutions are designed to complement clients' existing teams, strengthen project delivery capabilities, and provide flexible professional resources for both short-term and long-term engagements.

Our key service capabilities include:
Professional Manpower Outsourcing

– Deployment of qualified professionals, technical personnel, executives, coordinators, and project-based resources.

Project Management Support

– Project managers, project engineers, coordinators, planners, document controllers, and other project support personnel.

Engineering & Technical Support

– Engineering professionals, BIM/Revit personnel, drafters, technical executives, technicians, and other specialised resources.

Consultancy & Professional Services

– Professional expertise and advisory support tailored to individual project and organisational requirements.

Site Supervision & Project Oversight

– Deployment of experienced personnel to support site supervision, coordination, inspections, quality monitoring, progress tracking, and project compliance.

BIM, Drafting & Design Support

– BIM modelling, Revit, AutoCAD, technical drafting, design coordination, clash coordination, and preparation of project drawings and documentation.

Workplace Safety & Compliance Support

– Provision of competent personnel to assist clients with workplace safety, compliance, inspection, risk management, and project requirements.

Administrative & Operational Support

– Project administration, documentation, reporting, scheduling, coordination, data management, and other supporting functions.

V-Elegant is committed to providing reliable, responsive, and scalable professional support solutions that enable our clients to access the right expertise and manpower according to their project requirements.

Through a flexible deployment approach, we aim to support projects across various industries and sectors, from individual specialist placements to dedicated project teams, helping our clients achieve their operational and project objectives efficiently.