Service Operations Supervisor

JOB PURPOSE

The Service Operations Supervisor is responsible for ensuring the smooth and efficient execution of service operations. This includes supervising job flow, monitoring technician productivity, overseeing repair order completion, managing service capacity planning, enforcing quality control standards, and generating daily performance reports.

A key responsibility of the role is to identify and pursue realistic revenue targets for services rendered. This includes driving demand and generating service income through strategic initiatives such as promotional campaigns, telesales, and outreach to previous customers for preventive maintenance and repair services.

The role also ensures seamless coordination among the Spare Parts Unit, Sales and Operations Department, and Marketing Department to support operational targets and enhance customer satisfaction through backend process efficiency.

This position reports directly to the Aftersales Manager and works in close collaboration with the Spare Parts Operations Supervisor, maintaining parallel responsibilities within the aftersales team structure.

QUALIFICATIONS

Experiences

• 3 years minimum within the 4-wheel or 2-wheel industry exposure in customer communication activities, frontline service operations support, customer service, and workshop operations

Education

• Must be a graduate of BS Mechanical Engineering, Automotive Technology, or a related field.

Other Basic Requirements

• Proficient in Microsoft Applications
• Strong mechanical skills and expertise in troubleshooting and repairing mechanical systems are essential.
• Proficiency in using diagnostic equipment and tools specific to the industry is often required.
• Excellent communication and interpersonal skills are necessary to interact with team members, customers, and other departments.
• Strong organizational skills to manage work orders, prioritize tasks, and ensure efficient workflow.
• A solid understanding of the industry and the specific equipment, machinery, or vehicles serviced is essential.
• Must have a customer-focused mindset and the ability to maintain positive relationships with customers

WORK LOCATION: TALAMBAN, CEBU CITY

Interested applicants may also send their resumes to : [email protected]