Service Owner

Role type

Police Staff

/*generated inline style */

Contract duration

Permanent

/*generated inline style */

Contract type

Full Time

/*generated inline style */

Department

ICT

/*generated inline style */

Location

Headquarters Devizes

/*generated inline style */

Grade/scale

Including a market supplement, the salary for this role is up to £63,687

/*generated inline style */

Find out if you are eligible

Vetting | Wiltshire Police

/*generated inline style */

Risk assessed factors

DSE use (for a substantial part of work)

/*generated inline style */

Closing date

30/09/2026, 12:00

/*generated inline style */

Job description

About us

At Wiltshire Police, we are dedicated to making our community a safer place for everyone. Our team is committed to upholding the highest standards of integrity, professionalism, and service. We believe in creating a supportive and inclusive environment where every member can thrive and make a meaningful impact. Whether you’re just starting your career or looking to advance, Wiltshire Police offers a range of opportunities to grow and develop. Join us, and be part of a team that values courage, compassion, and dedication to public service. Help us to keep Wiltshire safe.

About our DDaT Services team

At Wiltshire Police, we're transforming policing through Digital, Data and Technology. We recognise that DDaT is no longer simply an enabler of policing; it is a strategic capability at the heart of how we protect communities, empower our workforce and deliver better public services. As we evolve from a traditional ICT function into a modern, user-centred DDaT organisation, we're embracing cloud technologies, automation, AI, data and digital innovation to create smarter, more connected and resilient services. Join us at the start of an ambitious transformation, where you'll have the opportunity to shape the future of digital policing, work with emerging technologies, influence meaningful change and build a rewarding career that makes a real difference to our organisation and the communities we serve.

About the role

As Service Owner, you will lead the vision, strategy and evolution of critical digital, data and technology services, ensuring they remain user-centred, innovative and focused on delivering meaningful outcomes. You will bring together multidisciplinary teams, data-driven decision making and continuous improvement to create services that are trusted, resilient and responsive to the needs of modern policing. This is a unique opportunity to shape how digital services support operational effectiveness, improve user experience and deliver lasting value to communities across Wiltshire.

What you will be doing

Own the end-to-end service for your assigned service domain, with full accountability for service vision, strategy, performance, outcomes, benefits and user experience.

Set, maintain and continuously evolve the service strategy and roadmap, grounded in user insight, evidence, organisational priorities and relevant standards.

Define and use service success measures and KPIs to monitor service health, prioritise improvement and demonstrate value.

Prioritise and sponsor service change, balancing user needs, operational priorities, policy requirements, risk and available funding.

Ensure proportionate governance, assurance and risk management are in place across security, resilience, compliance, data protection and operational risk.

Be accountable for live service performance, including availability, reliability, resilience and user satisfaction.

Use user feedback, operational insight and performance data to drive continuous improvement and inform service evolution, replacement or retirement decisions.

Build strong senior stakeholder relationships and create the conditions for high-performing, multidisciplinary teams with a culture of accountability, trust and user focus.

About you and your experience

You are a user-centred digital leader who is passionate about delivering outstanding user outcomes and shaping services around the needs of users.

Experienced in leading and evolving digital, data and technology services, using insight, evidence and performance data to drive continual improvement and measurable value.

Comfortable operating in a multidisciplinary environment, influencing senior stakeholders and making decisions that balance user needs, business priorities, risk and investment.

Excited by innovation and emerging technologies, with the ability to identify opportunities to improve services through modern digital approaches, automation, data and AI-enabled capabilities.

Skilled in creating the conditions for high-performing teams to thrive, fostering a culture of accountability, collaboration, continuous improvement and strong user focus.

Hold ITIL 4 Foundation certification.

Hold ITIL 4 Managing Professional certification.

What we offer

Excellent career development opportunities

Professional development and training

25 days annual leave plus bank holidays, rising to 30 days

Hybrid working

Flexi hours scheme

Free On-Site Gym membership

Physical and mental well-being support

Generous Pension scheme

Please note, all roles will be subject to a vetting procedure, some roles due to the nature of their work, will require additional security clearance.

Depending on the number of applications received, we reserve the right to close this role early.

We are proud of being a truly inclusive organisation who provides fair and equal consideration to all of our applicants. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence.

If there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

/*generated inline style */

Important information before you commence an application

Please ensure you allow time to complete your application fully as part complete pages do not autosave and the application system only remains active on a single page for a period of 60 minutes.

/*generated inline style */

You may require the following detail to complete this application form:

National Insurance Number

Identification Detail e.g. passport

Address information

Referee information

Full employment history including dates and any qualifications you may have attained

Tattoos - you will also be requested to provide photos and describe of any visible tattoos you have

/*generated inline style */

You may require the following documents to complete this application form:

A Passport style photograph

A copy of your photo card driving licence

A downloaded DVLA summary showing full driving record

A copy of your paper driving licence counterpart (Northern Ireland only)

A copy of your British Passport or birth certificate (if a candidate does not have a passport, then they may use their birth certificate, but will need to provide a copy of a British passport once they have obtained one.)

Copies of your qualifications relating to English and Maths (only). If applying for the Degree Holder Police Constable Apprenticeship, you will need a copy of your Degree Certificate.

Clear, colour photos of any non-intimate tattoos

Formal translation from a reputable source for any foreign language or symbol tattoos

Any paperwork relating to discharged debts, CCJ, bankruptcy etc

Deed poll certificate for any name changes

/*generated inline style */

/*generated inline style */

/*generated inline style */

/*generated inline style */

/*generated inline style */