Service Plan Navigator

Position Summary

Operating within the 20-bed Cheam Supportive Housing Facility, the Services Plan Navigator specializes in intensive case management and aggressive service access support to transition previously unsheltered community members into a stable, indoor environment. Rooted in the Stó:lō philosophy of lets’emó:t, this role serves as the central point of contact for coordinating care, managing individualized service plans, and systematically dismantling barriers to medical, mental health, substance use, and provincial social systems. The Services Plan Navigator ensures no resident slips through the cracks of the regional health and housing continuum

Key Responsibilities

• End-to-End Case Management: Own the full case management cycle for a dedicated caseload, including comprehensive intake, ongoing vulnerability assessments, continuous progress reviews, and transition/discharge planning.
• Proactive Service Access Coordination: Serve as a dedicated navigator to identify, map, and secure timely access to external health and social services—including primary medical care, detox beds, residential substance use treatment, psychiatric care, and legal counsel.
• Systems & Benefits Navigation: Directly assist residents in completing complex applications for financial aid, disability benefits (PWD), housing subsidies, and status registration, removing bureaucratic friction.
• Meticulous Case Documentation: Maintain highly organized, accurate, and confidential electronic case files, care records, and tracking indicators to monitor resident outcomes and ensure seamless data sharing across authorized care teams.
• High-Touch Systems Advocacy: Accompany and advocate for residents navigating complex provincial clinical and social systems, strictly safeguarding their right to culturally safe, trauma-informed treatment.
• Inter-Agency Case Collaboration: Organize and lead case-conferencing circles with regional partners, including Seabird Island Health, the First Nations Health Authority (FNHA), Fraser Health, and BC Housing (HEARTH framework) to unify resident care paths.
• Land-Based Healing Integration: Culturally anchor service plans by coordinating direct access to local Elders, traditional Stó:lō healing circles, and community-led wellness initiatives.
• Crisis De-escalation & Safety Planning: Apply advanced trauma-informed practices and crisis prevention techniques to stabilize mental health crises or behavioral incidents within the facility.
• Harm Reduction & Overdose Response: Administer life-saving intervention (Naloxone) when necessary, distribute harm reduction supplies, and coordinate closely with the Cheam Mobile Overdose Prevention Services (MOPS) van.
• Independent Living Transition Coaching: Support residents in building fundamental self-advocacy and health literacy skills to prepare them for long-term housing independence.
• Other duties as required.

Qualifications & Experience

• Degree or diploma in Social Work, Community Mental Health, Psychology, or a related human services discipline.
• Minimum of 2 to 5 years of dedicated case management experience working directly with individuals experiencing homelessness, complex trauma, mental health challenges, or substance use disorders.
• Extensive knowledge of Fraser Valley clinical networks, social service frameworks, and application pathways for provincial health and welfare benefits.
• Deep understanding of Stó:lō culture, protocols, and the local community structure, combined with an understanding of intergenerational trauma and colonization impacts.
• Valid BC Class 5 Driver’s License and a reliable vehicle (required for accompanying residents to service appointments).
• Clear Criminal Record Check with a Vulnerable Sector Clearance.
• Current First Aid/CPR Certification with Naloxone administration training.

How to Apply

Apply by submitting your resume and cover letter detailing your relevant experience and interest in this role.

Cheam First Nation is an equal opportunity employer and is committed to fostering a respectful, inclusive, and culturally safe workplace. We welcome and encourage applications from all qualified individuals, including Indigenous Peoples, women, persons with disabilities, members of visible minorities, and persons of all sexual orientations and gender identities.

As an Indigenous organization, preference will be given to qualified Indigenous applicants (First Nations, Metis, and Inuit).

All applicants are encouraged to voluntarily self-identify in their application if they are a member of an equity-deserving group.

Thank you for your interest in joining our team at Cheam. We appreciate the time and effort you have taken to apply for this role.

Please note that only candidates selected for an interview will be contacted. We thank all applicants for their interest and encourage you to apply for the future opportunities that match your qualifications.

Pay: $25.00-$30.00 per hour

Application question(s):

• Are you First Nations, Metis, and Inuit?
• Are you a Cheam Band Member?
• Describe your experience in a similar role?
• Why do you want to work for Cheam?

Work Location: In person