Service Planning Coordinator

• Full time, fixed term until 13 August 2027
• base location negotiable across office locations: Tweed Heads, Ballina, Coffs Harbour or Port Macquarie
• hybrid work with office/home-based options.

About the role

As a Service Planning Coordinator, you'll play a key role in shaping health services by analysing community health needs, identifying service gaps, and bringing together the voices of consumers, communities, and stakeholders. Working collaboratively across the organisation and with external partners, you'll help drive evidence-based planning that supports better healthcare delivery and measurable outcomes for our communities.

Who we are

Healthy North Coast (HNC) is an independent, not-for-profit organisation committed to improving the health of our North Coast communities through quality primary health care. We proudly deliver the Primary Health Network (PHN) Program across the stunning north coast region from Tweed Heads to Port Macquarie across Bundjalung, Githabul, Gumbaynggirr, Dunghutti, Birpai and Yaegl lands.

Benefits, culture & inclusion

• be part of a high performing team making an everyday difference to the health of North Coast communities
• above award salaries, plus not-for-profit salary packaging benefits available up to $18,549 p.a. to help increase your take-home pay
• organisational ACON membership
• commitment to professional growth with learning and development support
• Employee Assistance Program.

At Healthy North Coast, we are committed to creating a workplace where diversity, equity and inclusion are lived values. We recognise, respect and celebrate Aboriginal peoples, LGBTQ+ people, people with experiences of disability and neurodiversity, people from culturally and linguistically diverse backgrounds, refugees and people seeking asylum, people across different ages and life stages, people from rural and remote communities, people with caring responsibilities, and all who contribute their skills, perspectives and lived experience. Our workplace is grounded in safety, dignity and belonging — free from discrimination, harassment, and exclusion — so that every person can thrive.

About you

To excel in this position, you will have:

• previous experience working in the health or community services sector
• knowledge and experience in contemporary population/public health planning
• demonstrated experience in the collection, management, competency in data analysis (qualitative and quantitative) and reporting of health and service information
• demonstrated ability to prepare clear and accurate reports that effectively interpret and represent qualitative and quantitative data for a range of audiences.
• demonstrated experience in consumer and community engagement and collaboration
• strong communication skills with the ability to tailor spoken/written communication accurately and effectively
• experience in taking initiative for their own work to ensure a high quality of work is produced and outcomes met in a timely fashion while remaining a collaborative as team member
• knowledge of and commitment to Work Health and Safety, Equal Employment Opportunity, Cultural Safety, and Continuous Improvement principles
• undergraduate and/or postgraduate degree in  public health, social science, psychology, community development, or related field and a minimum of three (3) years’ experience in a service planning role (or similar) - desirable.

To learn more / apply

To access the position description, visit the careers page of our website via https://hnc.org.au/careers/. To apply, please send your resume and a cover letter addressing the selection criteria listed above via seek or to [email protected].

Please contact us if you require any reasonable adjustments to participate in the recruitment process at [email protected]

Any queries regarding this role can be forwarded to [email protected] or via a call to [02 5646 2307](tel:02 5646 2307).

Applications close 9:00am Monday 7 September 2026