Service Porter

About the Role:

The Service Porter at Hyundai of Folsom plays a crucial role in ensuring a seamless and positive experience for our customers. This position is responsible for managing the flow of vehicles in and out of the service area, ensuring that all vehicles are parked safely and efficiently. The Service Porter will also assist service advisors and technicians by preparing vehicles for service and delivering them back to customers upon completion. By maintaining a clean and organized service environment, the Service Porter contributes to the overall professionalism and reputation of our dealership. Ultimately, this role is vital in enhancing customer satisfaction and loyalty through exceptional service and attention to detail.

Minimum Qualifications:

• High school diploma or equivalent.
• Valid driver's license with a clean driving record.
• Ability to lift and move heavy objects as needed.

Preferred Qualifications:

• Previous experience in a service or automotive environment.
• Familiarity with automotive terminology and service processes.
• Customer service experience in a retail or service setting.

Responsibilities:

• Greet customers upon arrival and assist them with their service needs.
• Park and retrieve customer vehicles in a timely and safe manner.
• Maintain cleanliness and organization of the service area and parking lot.
• Assist service technicians with vehicle preparation and delivery.
• Communicate effectively with service advisors and other team members to ensure smooth operations.

Skills:

The required skills for this position include strong communication abilities, which are essential for interacting with customers and team members effectively. Attention to detail is crucial, as the Service Porter must ensure that vehicles are parked correctly and that the service area remains organized. Time management skills are also important, as the role involves multitasking and prioritizing tasks to meet customer needs promptly. Preferred skills, such as familiarity with automotive terminology, will enhance the Service Porter's ability to assist technicians and service advisors efficiently. Overall, a combination of these skills will contribute to a positive work environment and an exceptional customer experience.