Service Professional - Backend Services

Job highlights

• Provide Tier 2 / 3 support and participate in incident response and on-call rotations
• Provide Tier 2 / 3 support for network-related incidents and service requests
• Bachelor s degree in Computer Science,Information Technology,or related field
• Preferred Skills . CLI configuration capability .
• . 5+ years of experience in network administration or support

Working at Freudenberg: We will wow your world!

Responsibilities:

As a Network Specialist, you will:

• Design, implement, and maintain LAN, WLAN, WAN, VPN, wireless, proxy, firewall, and cloud network systems.
• Manage Cisco and Fortinet devices, including Cisco ISE integration for access control and policy enforcement
• Provide Tier 2/3 support and participate in incident response and on-call rotations.

Network Operations

Local Area Network (LAN):

• Configure and manage VLANs, port security, and access control within the LAN environment.
• Design and implement LAN zoning and segmentation strategies to isolate traffic, enhance security, and optimize performance.
• Management of network devices with Cisco Catalyst Center

Wide Area Network (WAN):

• Support and maintain WAN connectivity between branch offices, data centers, and cloud environments.
• Collaborate with ISPs and vendors to manage bandwidth, SLAs, and troubleshoot external connectivity issues.
• Administer and troubleshoot Cisco network devices including routers and switches.

Virtual Private Network (VPN):

• Configure and maintain secure VPN tunnels for remote access and site-to-site connectivity.
• Monitor VPN performance and availability, ensuring secure and reliable access for users and systems.
• Ensure VPN configurations comply with organizational security policies.

Wireless Network:

• Deploy and manage wireless access points and controllers across office and campus environments.
• Monitor wireless network performance, coverage, and interference.
• Implement wireless security protocols including WPA2/WPA3 and guest access controls.
• Integrate wireless LAN with Cisco Identity Services Engine (ISE) for centralized authentication, policy enforcement, and device profiling.

Proxy Operations:

• Configure and manage proxy servers to control and monitor internet access.
• Implement URL filtering, content control, and user authentication policies.
• Analyze proxy logs for usage patterns, security threats, and performance issues.

Firewall Operations:

• Administer firewall policies and rule sets to protect network boundaries.
• Monitor firewall logs and alerts suspicious activity and potential threats.
• Collaborate with security teams to implement intrusion prevention and detection systems.

Cloud Network Management:

• Manage and monitor cloud-based networking components across platforms such as AWS, Azure, and Google Cloud.
• Integrate on-premises networks with cloud infrastructure using VPNs and hybrid connectivity solutions.
• Collaborate with cloud architects and DevOps teams to support cloud-native applications and services.

Configuration & Deployment

• Assist in deploying and configuring network devices including routers, switches, firewalls, proxy servers, and wireless controllers.
• Maintain accurate documentation of network topology, configurations, and changes.

Security & Compliance

• Implement network security measures such as ACLs, firewalls, and intrusion detection systems.
• Support compliance with internal security policies and external regulatory requirements.

Support & Collaboration

• Provide Tier 2/3 support for network-related incidents and service requests.
• Work closely with system administrators, cybersecurity teams, and external vendors.

Qualifications:

• Bachelor s degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in network administration or support.
• Strong understanding of TCP/IP, DNS, DHCP, VLANs, and routing protocols.
• Experience with Cisco, Juniper, or similar network platforms.
• Familiarity with network monitoring tools (e.g., SolarWinds, PRTG).
• Certifications required/preferred:
• CCNA (Cisco Certified Network Associate) required
• CCNP (Cisco Certified Network Professional) preferred
• Fortinet NSE 4 (Network Security Professional) or higher preferred for FortiGate firewall management
• Experience with Cisco ISE, SD-WAN, and cloud networking certifications (e.g., AWS Certified Advanced Networking, Azure Network Engineer Associate) is highly desirable.

Preferred Skills

• CLI configuration capability
• Experience with cloud networking (AWS, Azure, GCP).
• Knowledge of ITIL practices and service desk operations.