Service Program Manager – Mobile Imaging Solutions (MI, CT, MR and XP)

For our client, we are seeking a Service Program Manager – Mobile Imaging Solutions (MI, CT, MR and XP) to join the team of a leader in the Healthcare space.

This role will oversee the transition, implementation, and ongoing lifecycle management of a mobile imaging fleet across North America. The position is focused on standardizing service operations, improving continuity across regional teams, and driving digital enablement in a complex, highly technical healthcare environment. The selected professional will partner closely with field teams, factory stakeholders, dispatch, and external partners to strengthen service delivery and support scalable operational execution.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $107,060 – $147,213 annually

Responsibilities

• Lead transition, implementation, and lifecycle management of the mobile fleet across North America.
• Ensure continuity of service through collaboration with regional teams and specialists.
• Define and enforce standardized processes for mobile system maintenance and operations.
• Serve as subject matter expert for mobile-specific requirements with factory teams.
• Drive digital enablement in mobile operations, focusing on centralized dispatch and remote troubleshooting.
• Manage escalations for mobile service issues, coordinating with internal and external teams.
• Support training and capability development for field engineers and dispatchers.

Qualifications

• Bachelor’s degree in Engineering, Technical Management, or related field; equivalent experience accepted.
• Minimum 5 years in mobile medical imaging systems service, operations, or vendor management.
• Strong technical knowledge of mobile imaging systems and related infrastructure.
• Experience with IT-enabled service solutions like centralized dispatch and remote diagnostics.
• Proven track record of managing cross-functional programs in complex organizations.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Life insurance.
• Long-term and short-term disability insurance.
• Paid parking and public transportation.
• Paid time off and paid sick leave.

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.