Service Project Management Intern

Who you are

• Looking for a 6-month internship
• English AND French are no-brainers (fully professional capability). If you’re extra cool and speak more languages, bonus points for you!
• Strong analytical skills (Pack Office - Excel and PowerPoint skills). SQL is a strong plus, but not mandatory
• Strong organizational and project management skills (communication skills and data-driven)
• You are proactive, have team spirit, and a high capacity to federate and work with transversal teams
• Experience in fintech or insurtech is a plus, but not mandatory
• We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications

What the job involves

• The Extended services team at Back Market is responsible for creating, developing and rolling out new innovative services and cool features for our end-customers all over the world
• Within this department, the Team is supporting the business by ensuring that our offers answer our customers needs while being the best-in-class in terms of operational excellence
• As a Services Project Manager Intern, you will work within the Extended Services Team
• You will improve customers’ funnel/claim journey, launch new added-value features/service and make sure our current offer meets local customers' expectations and requirements
• Monitor the performance of active countries (revenue & customer experience) on Tableau & create reports and share suggestions of weekly action plans
• Improve the NPS and the claim management process along with the Care Team to provide the best in class customer experience
• Launch new features to our insurance offer to ensure our offer is cooler than Apple Care
• Ensure our current offer meets local customers’ expectations & requirements (cross-team work with marketing & product teams and handle relations with local partners)
• Roll out new services or new pricing (cross-team work with Country managers, legal teams, product, etc)
• Work on the new range of Business-to-Customer premium services to increase customer conversion and loyalty
• Starting date: January 2027
• Duration: 6 months
• Schedule: Full-time (35H/week)

The application process

• Skills fit interview with the direct manager
• Technical test (home assignment)
• Cultural fit interview with another person in the team
• Video-call HR Interview with the Talent Acquisition Specialist (30min)