Service Quality Control Associate

The Service Quality Control Associate is primarily responsible for ensuring the quality, accuracy, and completeness of watches undergoing and completing service. The role conducts quality inspections of serviced, polished, and PPF-applied watches to ensure that all work meets established company standards before release.

In addition to Quality Control, the position provides service operations and administrative support, including parts order monitoring, service documentation, tracking of watches and service requirements, coordination with internal personnel and third-party service providers, and follow-up of pending service activities.

The position requires a high level of attention to detail, organization, accuracy, and accountability, while maintaining smooth and timely service operations.

KEY RESPONSIBILITIES

A. QUALITY CONTROL – PRIMARY RESPONSIBILITY

• Conduct thorough quality inspections of watches after servicing, polishing, PPF application, and other service-related work.
• Inspect the watch for workmanship, finishing, cleanliness, functionality, alignment, and visible defects.
• Verify that completed service work complies with established company quality standards and procedures.
• Identify and document defects, inconsistencies, damages, or areas requiring correction.
• Coordinate with the concerned service personnel regarding identified issues and required rework.
• Conduct re-inspection of watches after corrective actions have been completed.
• Ensure that watches meet the required quality standards before endorsement for release.
• Check the completeness and accuracy of service-related documentation before final endorsement.
• Monitor recurring quality issues and report significant or repeated concerns to the immediate supervisor.
• Assist in maintaining and improving service quality standards and inspection procedures.

B. SERVICE OPERATIONS & PARTS SUPPORT

• Monitor and track parts orders required for ongoing service activities.
• Follow up with suppliers regarding parts availability, order status, lead time, and delivery.
• Maintain accurate records of requested, ordered, received, and pending parts.
• Coordinate with the Service Officer and other concerned personnel regarding parts requirements.
• Monitor service-related requirements to help prevent unnecessary delays.
• Assist in tracking watches throughout the service process, from receipt through completion and quality inspection.
• Provide operational support to the Service Department as needed.

C. IN-HOUSE SERVICE SUPPORT

• Assist in monitoring watches undergoing in-house service.
• Track service progress and follow up on pending or delayed service activities.
• Ensure watches are properly documented and endorsed throughout the service process.
• Assist in ensuring that completed service work is properly prepared for Quality Control inspection.
• Coordinate with service personnel regarding pending requirements, corrections, and completion timelines.
• Provide assistance when additional operational support is required within the Service Department.

D. THIRD-PARTY SERVICE COORDINATION

• Coordinate with third-party service providers regarding repairs, polishing, PPF application, parts, and other service requirements.
• Monitor watches and parts endorsed to external service providers.
• Follow up on service status, completion schedules, deliveries, and pending concerns.
• Communicate identified quality concerns and coordinate necessary corrections or rework with third-party providers.
• Maintain accurate records of items endorsed to and received from third-party service providers.
• Ensure proper documentation and endorsement of third-party service transactions.

E. SERVICE ADMINISTRATION & DOCUMENTATION

• Maintain accurate and updated service trackers, monitoring sheets, and records.
• Encode and update service status, QC results, parts requirements, and other relevant information.
• Prepare service-related reports and documentation as required.
• Organize and maintain service files, inspection records, and other related documents.
• Assist with service-related email correspondence and internal communications.
• Monitor pending requirements and conduct timely follow-ups with concerned personnel.
• Assist in preparing documentation, reports, and other administrative requirements of the Service Department.
• Provide general administrative and clerical support related to service operations.
• Ensure that all service records are complete, accurate, and properly maintained.

QUALIFICATIONS

• High school diploma or equivalent; diploma or certification in Quality Assurance, Quality Control, or a related field is preferred.
• Entry-level applicants are welcome to apply.
• Experience in quality control, service operations, retail, inventory, administrative support, or a related field is an advantage.
• Strong attention to detail and ability to identify inconsistencies or defects.
• Good organizational and coordination skills.
• Good written and verbal communication skills.
• Proficient in Microsoft Office, particularly Excel and Word.
• Comfortable handling data entry, documentation, tracking, and administrative tasks.
• Willing to learn technical aspects of watch servicing, polishing, PPF application, and quality standards.
• Able to manage multiple tasks while maintaining accuracy and attention to detail.
• Strong follow-up and problem-solving skills.
• Can work independently and coordinate effectively with different departments and external service providers.
• Responsible, organized, detail-oriented, and willing to learn.

KEY COMPETENCIES

• Quality Consciousness
• Attention to Detail
• Organization & Documentation
• Service Orientation
• Follow-up & Coordination
• Problem Solving
• Accuracy & Reliability
• Time Management
• Communication Skills
• Teamwork & Collaboration
• Willingness to Learn

Location: Greenhills / BGC, Metro Manila
Assignment may be based on business and operational requirements.