Service Quality Executive

Job Title: Service Quality Executive
Location: Thane, Maharashtra
Experience: 1–3 Years
Qualification: Graduate in any discipline
Employment Type: Full-Time

Job Summary

We are looking for a Service Quality Executive to monitor, evaluate, and improve service quality standards across operations. The candidate will be responsible for conducting quality checks, identifying process gaps, preparing reports, and ensuring adherence to company policies and service standards.

Key Responsibilities

• Monitor and evaluate customer interactions, transactions, and operational processes.
• Conduct quality audits and provide feedback to team members.
• Identify process gaps and recommend corrective actions.
• Prepare daily, weekly, and monthly quality reports.
• Track quality metrics and service-level performance.
• Ensure compliance with internal policies and regulatory requirements.
• Coordinate with operations teams to improve service quality and customer satisfaction.
• Maintain quality records and documentation.
• Participate in calibration sessions and quality improvement initiatives.

Required Skills

• Good verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Knowledge of quality monitoring and audit processes.
• Proficiency in MS Excel, Word, and PowerPoint.
• Attention to detail and accuracy.
• Ability to work independently and in a team environment.

Preferred Skills

• Experience in Banking Operations, Customer Service, or Quality Assurance.
• Knowledge of MIS reporting and quality frameworks.

Salary

• As per company standards and candidate experience.

Working Days & Timings

• 6 Days Working
• Location: Thane
• Day Shift

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person