Service Quality Manager

Service Quality Manager

Location: Europe / Multi-site | Experience: 8-10 years as Quality Manager

Full-time management of the overall quality surveillance service, including inspection strategy, quality resources, audit/inspection implementation and service-level quality reporting.

Main Technical Responsibilities

• Define the overall quality surveillance strategy and required inspection resources.
• Ensure effective implementation of the inspection and audit plan.
• Coordinate and monitor all quality personnel assigned to the service.
• Monitor quality performance, progress, key risks, recurring issues and supplier quality trends.
• Ensure quality-related project requirements are implemented at supplier and site level.
• Coordinate quality interfaces, inspections, audits, NCR follow-up, snag management and final quality status.
• Deliver the overall monthly quality service report.
• Ensure relevant lessons learned are captured, communicated and implemented.
• Support the review of quality documentation including Quality Plans, ITPs, WPS/WPQR, NDT procedures, coating procedures, FAT/HAT/SAT protocols, MRBs/as-built dossiers, RAMS, NCRs, audit reports and snag records.

Mandatory Qualifications & Experience

• BEng or higher degree in Engineering.
• 8-10 years of experience as Quality Manager on large offshore wind projects.
• Strong experience in inspection planning, surveillance strategy, audits, supplier quality and site QA/QC management.
• Strong knowledge of ITP-based inspection, NCR management, quality records, MRBs/final dossiers and snag close-out.
• Proven coordination of multidisciplinary and multi-location quality teams.
• English C1 level or equivalent.
• Required professional and statutory accreditations for the country/countries of deployment.

Additional Technical Requirements / Relevant Experience

• The role may be combined with the Service Project Manager role where the organisational model allows it.
• Valid GWO training expected in accordance with assigned site activities.