Service Quick Lane Advisor

A Quick Lane Service Advisor acts as the primary link between customers and the automotive service team at the dealership. 

CORE RESPONSIBILITES:

• Customer Greeting & Intake: Greet customers promptly, listen to vehicle concerns, review factory maintenance requirements and determine the scope of the visit.
• Repair Orders & Estimates: Generate and close repair orders using Dealership Management System (DMS) or service software, and provide transparent cost and time estimates.
• Technician Liaison: Coordinate workflow with service technicians, communicate diagnostic results, and get customer approval before performing additional repairs.
• Status Updates & Follow-Ups: Keep customers informed on vehicle progress throughout the visit and notify them when the vehicle is ready for pickup.
• Payment Processing & Satisfaction: Review final invoices, explain charges, handle basic customer concerns, and maintain target Customer Satisfaction Index scores.

REQUIREMENTS & QUALIFICATIONS:

• Communication Skills: Strong interpersonal and verbal skills to translate technical service info into customer-friendly terms.
• Computer Proficiency: Ability to learn and operate dealership scheduling, billing and management software.
• Industry Knowledge: Basic understanding of routine maintenance (oil changes, tire rotations, brake inspections, alignments).
• Education & Experience: High School Diploma or equivalent; prior customer service or automotive advisor experience is preferred, though on-the-job and software training is frequently provided.
• Work Environment: Ability to thrive in a fast-paced, high-volume service lane, which may include non-standard or weekend hours.