服务维修报价专员Service Quotation Specialist

该职位来源于猎聘 Key Responsibilities 主要职责

• Daily Repair Operations & Execution (Primary Focus)
• Perform daily diagnostic, disassembly, repair, and testing procedures for returned or failed product according to Standard Operating Procedures (SOPs).
• Ensure high repair quality and turnaround time, strictly adhering to safety and quality control standards.
• Maintain accurate repair logs, document fault root causes, and manage the consumption of spare parts and tools.
• Identify recurring hardware/software issues and provide technical feedback to the engineering or R&D teams for product improvement. 1. 日常维修操作与执行（主要职责）
• 根据标准操作程序（SOP），对退回或故障产品执行日常诊断、拆解、维修和测试流程。
• 确保维修质量和周转时间达标，严格遵守安全和质量控制标准。
• 维护准确的维修日志，记录故障根本原因，并管理备件和工具的消耗情况。
• 识别反复出现的硬件/软件问题，并向工程或研发团队提供技术反馈以改进产品。
• Repair Quotation & Order Management
• Conduct technical assessments to determine the root cause of failures and formulate optimal repair solutions.
• Generate accurate and detailed repair cost quotations based on diagnostic results and parts pricing.
• Communicate repair plans and quotations to customers, addressing their technical and commercial inquiries to facilitate repair confirmations.
• Update repair status, quotation data, and order progress accurately in the service management system. 2. 维修报价与订单管理
• 进行技术评估，确定故障根本原因，并制定维修方案。
• 根据诊断结果和零部件价格，编制准确、详细的维修费用报价。
• 向客户说明维修计划和报价，解答其技术和商业方面的疑问，以促成维修确认。
• 在服务管理系统中准确更新维修状态、报价数据和订单进度。
• Technical Support & Troubleshooting
• Provide remote or on-site technical support to resolve customer inquiries regarding product functionality, error codes, and basic operational issues.
• Guide customers through preliminary troubleshooting steps to identify whether on-site repair or factory return is necessary.
• Escalate complex or unprecedented technical issues to senior engineering teams with detailed diagnostic reports. 3. 技术支持与故障排除
• 提供远程或现场技术支持，解答客户关于产品功能、错误代码及基本操作问题方面的咨询。
• 指导客户进行初步故障排除，以确定是否需要现场维修或送回工厂。
• 将复杂或未出现过的技术问题连同详细的诊断报告上报给高级工程团队。
• Customer Communication & Service Experience
• Translate complex technical jargon into clear, easy-to-understand language for customers, ensuring they fully comprehend the repair necessity and solutions.
• Maintain professional and empathetic communication when handling customer concerns regarding repair timelines or costs, building trust through technical expertise.
• Proactively educate customers on proper equipment maintenance and, when appropriate, introduce the value of official repair services and extended warranties. 4. 客户沟通与服务体验
• 将复杂的技术术语转化为客户通俗易懂的语言，确保客户充分理解维修的必要性及解决方案。
• 在处理客户关于维修时间或费用的担忧时，保持专业且富有同理心的沟通，通过专业技术能力建立信任。
• 主动向客户普及设备正确维护知识，并在适当情况下介绍官方维修服务和延长保修的价值。 Qualifications
• Education: Bachelor’s or Associate degree in Engineering, Electronics, Mechatronics, Medical Technology, or a related technical field.
• Experience: 1-3 years of hands-on experience in medical device repair, hardware testing, field service, or technical support. Experience in the medical device, precision instruments, or high-tech equipment industry is highly preferred.
• Technical Foundation: Solid understanding of electronic circuits, mechanical structures, or software systems. Ability to read technical schematics, manuals, and wiring diagrams. Proficient in using diagnostic tools and testing equipment (e.g., multimeters, oscilloscopes).
• Language: Fluent in Mandarin with clear articulation; basic English proficiency (capable of reading technical manuals and system interfaces).
• System Skills: Proficient in Microsoft Office and familiar with ERP, CRM, or service operation systems. 任职资格 1. 学历：大专/本科及以上，电子、机电、医疗器械、工程类相关专业； 2. 经验：1-3年医疗器械/精密仪器硬件维修、现场售后、技术支持实操经验优先； 3. 技术能力：看懂电路图、设备图纸，会万用表、示波器等检测工具，具备硬件拆装焊接维修能力； 4. 语言：普通话流利，基础英文（阅读英文技术手册、系统界面）； 5. 工具：熟练Office，熟悉ERP/CRM/服务运维系统。