Service reception/Advisor

Overview
We are seeking a dedicated and detail-oriented Service Advisor to join our team. The ideal candidate will possess strong organisational skills and a commitment to providing exceptional customer service. As a Service Advisor, you will be the primary point of contact for clients, ensuring their needs are met efficiently and effectively while maintaining a positive experience.

As a busy independent vehicle repair garage in the centre of Stockport, we now need to expand our reception staff levels due to continued growth in the business, we only work Monday to Friday, no weekends or bank holidays and close at Christmas.

We could possibly consider a part time role to suit parents for school times, equally someone who just wants to work less, although primarily we are looking for a full time employee.

Responsibilities

• Serve as the first point of contact for clients, addressing inquiries and providing information about services offered.
• Manage appointment scheduling and follow-up communications with clients.
• Maintain accurate records of client interactions and service requests through data entry and clerical tasks.
• Handle phone communications with professionalism, demonstrating excellent phone etiquette.
• Assist in managing inventory and supplies related to service operations.
• Collaborate with team members to ensure seamless service delivery and client satisfaction.

Experience

• Previous office experience is essential, with a focus on administrative tasks.
• Proficiency in computer skills, including typing and familiarity with software such as QuickBooks.
• Strong organisational skills to manage multiple tasks effectively while maintaining attention to detail.
• Experience in data entry and clerical duties is highly desirable.
• A background in customer service or similar roles would be advantageous. If you are enthusiastic about contributing to a dynamic team environment and possess the necessary skills, we encourage you to apply for this exciting opportunity as a Service Advisor.

Job Types: Full-time, Part-time

Pay: £13,000.00-£34,000.00 per year

Benefits:

• Company pension

Work Location: In person