Service Receptionist

Range Ford is seeking a friendly, organized and customer-focused Service Receptionist to join our busy Service Department in Maddington.

As the first point of contact for our service customers, you will play an important role in creating a welcoming and professional experience. You will assist with service bookings, telephone and face-to-face enquiries, general administration and the smooth day-to-day operation of the department.

The Role

Your responsibilities will include:

• Welcoming customers and assisting with service enquiries
• Answering incoming telephone calls professionally
• Creating and managing daily vehicle service bookings
• Responding to customer enquiries in person, over the phone and by email
• Completing data entry and general administration
• Assisting with the resolution of customer concerns
• Escalating customer complaints or service issues when required
• Maintaining stationery and supplies for the Service Department
• Ensuring the customer lounge and reception area remain clean and presentable
• Building positive working relationships across dealership departments
• Supporting the Service Department with additional duties as required
• Following workplace health, safety and security procedures

About You

We are looking for someone who has:

• Previous administration, reception or customer service experience
• Automotive or dealership administration experience, preferred but not essential
• Well-developed customer service skills
• A professional and pleasant telephone manner
• Clear written and verbal communication skills
• Strong attention to detail and organizational ability
• Confidence using computers and learning new systems
• The ability to multitask and remain organized in a busy environment
• A friendly, positive and professional approach
• A strong work ethic and willingness to support the wider team
• A current driver’s license and the ability to drive a manual vehicle

What We Offer

• A competitive hourly rate
• Full training and ongoing support
• No weekend work
• Convenient access to public transport
• A supportive and friendly team environment
• A varied customer service and administration position
• The opportunity to develop your automotive industry experience

If you believe you have the skills and attitude to succeed in this position, please click APPLY.

Subject to a Satisfactory National Police Certificate