Service Receptionist

About the role

We are looking for a friendly, energetic and highly organised Service Receptionist to join our Service Department. This is a varied and important role that combines customer service, administration, vehicle coordination and dealership support. You will be one of the first points of contact for our Service Department and will play a key role in ensuring customers receive a professional and welcoming experience.

Key responsibilities

• Warmly greet and welcome customers to the Service Department
• Provide a friendly and professional first point of contact
• Answer incoming telephone calls and direct enquiries to the appropriate department or team member
• Assist customers with general service enquiries and provide support where required
• Maintain a professional, organised and welcoming service reception area
• Create and process Repair Orders (ROs) for new and used vehicles
• Create and process Purchase Orders (POs) as required
• Accurately cost, invoice and close completed Repair Orders
• Coordinate new and used vehicles through the Service Department
• Liaise with Sales and Service teams to ensure vehicles are scheduled and progressing as required

About you

• Is bubbly, friendly and approachable
• Enjoys dealing with customers and providing excellent service
• Is confident communicating with customers, suppliers and colleagues
• Has excellent attention to detail
• Is proactive and naturally looks for things that need to be done
• Can work independently without constant supervision
• Is teamwork orientated and willing to jump in and help wherever needed
• Is organised and able to manage multiple tasks and competing priorities
• Has good computer and administration skills
• Previous automotive dealership, service reception or administration experience is highly regarded

Benefits

• A friendly and supportive dealership environment
• A varied role with plenty of responsibility
• The opportunity to work across both Service and Sales
• A supportive team environment
• Training and development opportunities
• A role where initiative, teamwork and attention to detail are genuinely valued