Service Receptionist

Due to an internal promotion, we are looking for an experienced Service Receptionist to join a vibrant and growing team in McGraths Hill. You will be joining our expanding team, supporting a busy workshop in all daily administrative tasks where required.

We are looking for a passionate and energetic professional to join our team in the delivery of effective administration across all activities associated with our vehicle servicing operations.

About The Role:

Working within a close-knit team this position is perfect for a person who is "Hands On" and takes ownership of their job.

The role requires a team player with flexibility and experience to perform a wide range of administration tasks.

This is a Monday to Friday role only - no weekend work will be required

Key Responsibilities:

• Greet and welcome guests to the service department, creating a positive and professional first impression
• Answer incoming phone calls and respond to service enquiries with confidence and care
• Accurately record customer details, vehicle information, and service requests
• Coordinate closely with service advisors and technicians to ensure smooth workflow
• Communicate service updates, timelines, and additional work clearly to customers
• Customer follow up
• Maintain daily repair order filing
• Maintain a clean, organised, and welcoming reception area

About You

You’re someone who thrives in a fast-paced environment and genuinely enjoys helping people.

• Exceptional customer service skills with strong attention to detail
• Friendly, professional, and approachable communication style
• Strong organisational and multitasking abilities
• Comfortable using computer systems, appointment software, and Microsoft Office
• Calm under pressure and confident handling challenging situations
• Passionate about delivering outstanding guest experience

The successful candidate must possess strong time management skills and an ability to manage conflicting priorities. Salary is negotiable depending on skills and experience. The role is full time with an immediate start.