Service Recovery Agent

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary
Service Recovery CCR  is responsible for documenting all incoming requests and approving or denying requests for reporting purposes. All requests must be processed within 48 hours of receipt.

Responsibilities:
Verifies documentation to ensure appropriate approval was obtained
Verifies requests for accuracy. Confirms service failures. Processes credits and goodwill payments, and sends amends to external customers. Reports on all service recoveries requested by each site at the end of each month

Knowledge and Skills:
Performs work with minimal supervision
Ability to analyze data and solve problems
Excellent communication skills to communicate effectively with internal customers, external customers, and vendors
Ability to adhere to confidentiality guidelines concerning customer information
Proficient skills in MS Excel, Access, Word, and Outlook
Flexible availability to cover shift window

BASIC QUALIFICATIONS:
Must have customer services universal process (preferred 3 months of experience in the CS area)

Technician or university student.

Employee Type:

Permanent

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